Extended Stay America - Grand Rapids - Kentwood

Anonymous 

on Expedia

7 years ago

Not what we expected. We waited a while for an employee to arrive at the front desk to check us in. The kitchen in the room had sticky residue on the counter. The elevator had a strong fishy smell during our one night stay. There was no coffee pot, dishes or utensils in our kitchen. The bed was comfortable but did not have a fitted sheet. The air conditioner and fan worked nicely. We will not be returning to this hotel. 

Extended Stay America Grand Rapids (Kentwood) 

on Expedia

7 years ago

Extended Stay in Kentwood Not very good. 

Anonymous 

on Expedia

7 years ago

Terrible experience. Bathroom was clogged, internet was poor, telephone not working 

LaShonda 

on Expedia

7 years ago

Horrible hotel Dirty room, bloody tub, no clean towels 

Disappointed 

on Expedia

8 years ago

Big price big disappointment. Hotel was very noisy both nights. Vibrations from adjoining room felt through the headboard of our bed. Breakfast noted on website was coffee, instant oatmeal and granola bars and nothing else. No face tissue just toilet paper. The in room information was on a copied sheet and no information about what was in the area as far as attractions or places to eat. Very limited cable access for the TV. Had to use your room key to get into the vending machine area and the lock would not work several time... read more

Anonymous 

on Expedia

8 years ago

cold water two days in a row. who cares about any Cold water two days in a row, who cares about anything else? 

Anonymous 

on Expedia

8 years ago

Flickering light The bathroom light flickered, and when we alerted the front desk about it, they said they would contact the manager and "see what he wants to do about it." Perhaps they're still discussing because they never came. We got it not flickering and just kept it on all night with the door closed. There also was a stain on the sheet. You get what you pay for, I guess. The room was spacious, which was nice. 

Anonymous 

on Expedia

8 years ago

I'm not sure if I would recommend this hotel. I had a late check in and I called earlier in the day to make sure my reservation would still be valid. Once I got there the front desk couldn't find a reservation in my name, that in itself was a no no being that my card had already been charged. In other words there weren't any open rooms at first but then the front desk found one but I still had to worry about whether or not the person that originally had that room wouldn't pop up hoping to get in. That really bothered me, the... read more