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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad It was no hot water for 2 days while i stayed they tried to change the room it was worsier than the first didn't like my stay at all
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Didn't have my reservation so I made it for nothing
Business response:
Alicia, please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Worst hotel ever Worst hotel ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
I apologize for the disappointing stay you had with us. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nothing was clean no one wanted to help
Business response:
Garth, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Won't stay again. Nothing in kitchen; coffee maker, cookware, a silverware, etc. Ordered some and ask to being next day, agreed. Called next night, woman rudely told me to go downstairs and get it myself. Their signage says they will deliver. Their breakfast was mini muffins, instant oatmeal, and granola bars. They do not clean room or stock supplies until you are there 7 days; yet only .75 oz of shampoo was provided. A/C didn't seem to work properly, had to set it to low 60's to get it on.
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with... read more
Not what we expected. We waited a while for an employee to arrive at the front desk to check us in. The kitchen in the room had sticky residue on the counter. The elevator had a strong fishy smell during our one night stay. There was no coffee pot, dishes or utensils in our kitchen. The bed was comfortable but did not have a fitted sheet. The air conditioner and fan worked nicely. We will not be returning to this hotel.
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience they caused. Your comments will be shared with the entire team, and we will take the appropriate steps to ensure a comfortable experience for all our future guests. We also will redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Extended Stay in Kentwood Not very good.
Business response:
We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Terrible experience. Bathroom was clogged, internet was poor, telephone not working
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We deeply regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.