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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible hotel Dirty room, bloody tub, no clean towels
Business response:
LaShonda, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel ... read more
Big price big disappointment. Hotel was very noisy both nights. Vibrations from adjoining room felt through the headboard of our bed. Breakfast noted on website was coffee, instant oatmeal and granola bars and nothing else. No face tissue just toilet paper. The in room information was on a copied sheet and no information about what was in the area as far as attractions or places to eat. Very limited cable access for the TV. Had to use your room key to get into the vending machine area and the lock would not work several time... read more
Business response:
The situation you described regarding the noise and smoke issues is truly regrettable, and we apologize for the inconvenience these caused. I appreciate you bringing this issue to my attention and will do everything to make our future guest experience a better one. Thank you for your constructive feedback, and we hope you will consider us again when in our area so that we can make it up to you. Sincerely, General Manager
cold water two days in a row. who cares about any Cold water two days in a row, who cares about anything else?
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the inconvenience you had in your bathroom. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Flickering light The bathroom light flickered, and when we alerted the front desk about it, they said they would contact the manager and "see what he wants to do about it." Perhaps they're still discussing because they never came. We got it not flickering and just kept it on all night with the door closed. There also was a stain on the sheet. You get what you pay for, I guess. The room was spacious, which was nice.
Business response:
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We are sorry for the issues you encountered in your room and the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
I'm not sure if I would recommend this hotel. I had a late check in and I called earlier in the day to make sure my reservation would still be valid. Once I got there the front desk couldn't find a reservation in my name, that in itself was a no no being that my card had already been charged. In other words there weren't any open rooms at first but then the front desk found one but I still had to worry about whether or not the person that originally had that room wouldn't pop up hoping to get in. That really bothered me, the... read more
Business response:
We apologize for the inconvenience you had at the time of check-in with your reservation. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you again. Sincerely, General Manager
There was no breakfast to speak of. Only oatmeal, coffee was empty most of the time. Had to ask for refill. Guest that didn't have time to wait, left disappointed. Too many people just hanging out at entrance; some smoking, some not.
Business response:
A quality complimentary breakfast is paramount to our service delivery, and we're sorry we disappointed you with our offering. Your feedback will help us to improve our product offering and service delivery. We apologize again, and hope you will come back to stay with us another time. Sincerely, General Manager
Business response:
Roxanne, I am very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. I hope you will return so we can make it up to you. Sincerely, General Manager
Not horrible but wouldn't stay again Hotel is very basic. Nothing special. Rooms had a musty smell. Their site says free continental breakfast...that was a joke. It's literally a small stand with coffee, small muffins and tiny granola bar. They didn't even have water. No ice machines anywhere on property either and the freezer in room didn't have ice trays in them. I would definitely recommend spending an extra $20 or $30 and staying elsewhere.
Business response:
Kelley, We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand... read more
Room had not been cleaned
Business response:
Richard, thank you for taking the time to review your stay. I am very concerned about your experience and am sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.