Extended Stay America - Grand Rapids - Kentwood

Anonymous 

on Expedia

8 years ago

There was no breakfast to speak of. Only oatmeal, coffee was empty most of the time. Had to ask for refill. Guest that didn't have time to wait, left disappointed. Too many people just hanging out at entrance; some smoking, some not. 

kelley 

on Expedia

8 years ago

Not horrible but wouldn't stay again Hotel is very basic. Nothing special. Rooms had a musty smell. Their site says free continental breakfast...that was a joke. It's literally a small stand with coffee, small muffins and tiny granola bar. They didn't even have water. No ice machines anywhere on property either and the freezer in room didn't have ice trays in them. I would definitely recommend spending an extra $20 or $30 and staying elsewhere. 

Richard 

on Expedia

8 years ago

Room had not been cleaned 

Brian 

on Expedia

8 years ago

The filthiest hotel I ever stay The entire hotel was filthy dirty. The hall way was filled with stinking smell. Floor of the room wasn't clean and so as bed (found someone's hair). Top it all, I got bit by fleas in the bed! 

Jeffery 

on Expedia

8 years ago

Extended stay hotel? Room had a bad odor. We eventually figured out that it was the filter on the range hood. It was so full of grease that it stank up the whole place. You must ask for dishes for coffee maker for utensils to cook basically anything that would make it an extended stay hotel. 

Douglas 

on Expedia

8 years ago

Not what was expected; would not recommend Condition of hotel was less than stellar. Quite rough around the edges. Cleanliness left a lot to be desired. Found hair in our bed and in our bathroom lines. Pillow on beds were like pancakes. For an extended stay facility, found it ridiculous that there wasn't even a coffee maker in the room. The "grab and "go" breakfast was a joke, too. The only saving grace was that the staff was very courteous and friendly. Would not recommend. 

Emil 

on Expedia

8 years ago

Not happy The room was nice but there were no amenities. Only one wash cloth, no coffee pot, not even tissues in the room. 

john 

on Expedia

8 years ago

the ceiling on my second room floor was creaking so much by someone staying upstairs that i had to call twice to tell them to quit the walking around for hours. the bed was worse than an army cot. was a king size bed but was not comfortable.