Extended Stay America - Grand Rapids - Kentwood

Anonymous 

on Expedia

8 years ago

Just don't Horrible smell throughout the property. Unsavory types wandering in hallways and staircases. 

Anonymous 

on Expedia

8 years ago

Served the purpose We were here for an event for my son. We did not stay at the hotel where all the kids were because this hotel was cheaper. Now I wish I would have spent the extra money. Breakfast was not worth anything. Only one elevator in the middle of the hotel made it very inconvenient for us since we were located at the end of a wing. Parking was not the best. 

David 

on Expedia

8 years ago

Try somewhere else if you can The price definitely reflected the quality of this location. The staff was friendly and kind, but the actual room was not up to par. The refrigerator was dirty when we arrived, and the room smelled of cigarette smoke several times throughout the weekend. I'm fairly certain we were missing a night stand, and the TV remote was missing its battery cover. The shower curtain was not long enough and water got all over the floor. Slow free WiFi. Bed was nothing great, either. It just wasn't comfortable... read more

Anonymous 

on Expedia

8 years ago

Average hotel near airport Room smelled like smoke and was a non-smoking hotel. Tried to change rooms, but new room smelled like glue. Stayed in original room. 

Beth 

on Expedia

8 years ago

Smokey! Rooms were not well kept. Although our room/floor was considered "non-smoking", the rooms/hallway smelled of smoke. Fumes were so bad that it woke myself/my family up in the middle of the night. 

Anonymous 

on Expedia

8 years ago

Decent room, nice staff, FIRE ALARMS NOT OK The room smelled like cigarette smoke. The smoke detector was dangling - Looks like somebody disabled it just so they could smoke there. Anyway the staff was very accommodating in getting us to a different room. Second room was just fine. But.... The fire alarm for the entire building went off mistakenly TWICE during our three night stay. The second time was at 7AM. False alarms, both. Ear-splitting. If they were having issues with their alarm system they should have it fixed with... read more

Anonymous 

on Expedia

8 years ago

There was stagnant water in the kitchen sick and bathtub when we got there.. 

Arnold 

on Expedia

8 years ago

Bad smell Room smelled like some one had just finished cooking Curry Food strong smell