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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The filthiest hotel I ever stay The entire hotel was filthy dirty. The hall way was filled with stinking smell. Floor of the room wasn't clean and so as bed (found someone's hair). Top it all, I got bit by fleas in the bed!
Business response:
Brian, we sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Extended stay hotel? Room had a bad odor. We eventually figured out that it was the filter on the range hood. It was so full of grease that it stank up the whole place. You must ask for dishes for coffee maker for utensils to cook basically anything that would make it an extended stay hotel.
Business response:
Jeffery, thank you for your evaluation. We are sorry we failed to provide you a clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure revisit of our deep cleaning procedures. Your concerns will be shared with our housekeeping team. Kitchenware of your room is kept at the front desk as per our brand standard requirements. We hope you will consider giving us an opportunity to serve you better in the near future. Sincerely, General Manager
Not what was expected; would not recommend Condition of hotel was less than stellar. Quite rough around the edges. Cleanliness left a lot to be desired. Found hair in our bed and in our bathroom lines. Pillow on beds were like pancakes. For an extended stay facility, found it ridiculous that there wasn't even a coffee maker in the room. The "grab and "go" breakfast was a joke, too. The only saving grace was that the staff was very courteous and friendly. Would not recommend.
Business response:
Douglas, please accept my apology for letting you down. I regret the condition of the hotel and for the issues you identified in your room. Your comments will be taken as a learning tool to ensure all procedures are being followed. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Not happy The room was nice but there were no amenities. Only one wash cloth, no coffee pot, not even tissues in the room.
Business response:
Emil, thank you for being our guest. I am sorry your room did not have the amenities you desired. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Other amenities such as toiletries are also available at the front desk and it's complimentary. Please accept our apologies if we did not communicate this to you at check-in. We hope you will give us another chance to make your stay better in the future. Sincerely... read more
the ceiling on my second room floor was creaking so much by someone staying upstairs that i had to call twice to tell them to quit the walking around for hours. the bed was worse than an army cot. was a king size bed but was not comfortable.
Business response:
John, thank you for your review about your experience at our hotel. We are very sorry you were not able to experience a quiet stay. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Your concern in regard with our beds have been shared with appropriate individual in our organization. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely, General Manager
Just don't Horrible smell throughout the property. Unsavory types wandering in hallways and staircases.
Business response:
Thank you for your candid evaluation. I am sincerely sorry for the inconvenience you experienced while here. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this. I have shared your review with the respective teams in an effort to improve our service and facilities. We hope you will give us another chance in the future to serve you better. Sincerely, General Manager
Served the purpose We were here for an event for my son. We did not stay at the hotel where all the kids were because this hotel was cheaper. Now I wish I would have spent the extra money. Breakfast was not worth anything. Only one elevator in the middle of the hotel made it very inconvenient for us since we were located at the end of a wing. Parking was not the best.
Try somewhere else if you can The price definitely reflected the quality of this location. The staff was friendly and kind, but the actual room was not up to par. The refrigerator was dirty when we arrived, and the room smelled of cigarette smoke several times throughout the weekend. I'm fairly certain we were missing a night stand, and the TV remote was missing its battery cover. The shower curtain was not long enough and water got all over the floor. Slow free WiFi. Bed was nothing great, either. It just wasn't comfortable... read more
Average hotel near airport Room smelled like smoke and was a non-smoking hotel. Tried to change rooms, but new room smelled like glue. Stayed in original room.
Business response:
The feedback provided in your review is much appreciated. Your comments in regards to the location of the hotel are much appreciated; yet, I was disheartened to read that we had failed to mention that the dishes including the coffee pot is per request. To make sure this doesn't happen again, I am speaking with my front desk staff to ensure they are communicating better. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the futur... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.