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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smokey! Rooms were not well kept. Although our room/floor was considered "non-smoking", the rooms/hallway smelled of smoke. Fumes were so bad that it woke myself/my family up in the middle of the night.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the hallways smelled like smoke during your stay. In response to your feedback, I am going to follow up with the front desk staff so make sure all guest know the smoking policy at check in. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Decent room, nice staff, FIRE ALARMS NOT OK The room smelled like cigarette smoke. The smoke detector was dangling - Looks like somebody disabled it just so they could smoke there. Anyway the staff was very accommodating in getting us to a different room. Second room was just fine. But.... The fire alarm for the entire building went off mistakenly TWICE during our three night stay. The second time was at 7AM. False alarms, both. Ear-splitting. If they were having issues with their alarm system they should have it fixed with... read more
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the fire alarm went off multiple times during your stay. The third party vendor has fixed the fire panel so the fire alarm will not sound unless necessary. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
There was stagnant water in the kitchen sick and bathtub when we got there..
Bad smell Room smelled like some one had just finished cooking Curry Food strong smell
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the room you stayed in had a bad smell. In response to your feedback, I am going to follow up with the housekeeping staff to make sure they are following the standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Lacks the basics-linens! There were not sheets in my bed the first night. When I went to the desk to inquire, the lights were off and there was not an employee to be found. The next day, I explained I did not have sheets and the desk personnel handed me a sheet and told me to make the bed myself. My bathroom towels were also left on the floor in a pile and never replaced. I ended up having to use my new sheet as a towel as nothing else was dry. These problems were in addition to the the musty smell of my room. Must have been... read more
Dirty, Noisey, No-Sleep Hotel I will not stay at this hotel again! The non-smoking room smelled like smoke. The window was open when I got to the room, so clearly they were aware of the smell and tried to get rid of it. There was hair left in both the bathtub and sink. I had to clean the bathtub before taking a shower, and after taking a shower, the tub was clogged and would not drain. There were numerous guests down the hall that were in and out all night. I had to leave my TV on all night to drown out the guests fighting i... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that the room cleanliness did not meet your expectations. In response to your feedback, I am going to follow up with the housekeeping staff and make sure rooms are clean to our standards. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Everything was great but my room smellled like cigarettes
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room smelled like smoke. To prevent this from happening again, our team is checking all rooms to ensure no one is smoking in the building. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Going downhill - chain or hotel itself? I called the hotel earlier in the week to confirm. Asked if we would need anything extra if paying in cash (was informed no) and told her we would pay with cash. Got to the hotel and not only did they take my cash, but then they informed me they had already charged my card. Could not/would not refund cash but would refund the card in 5-7 business days. Not acceptable. We had 3 people staying for 2 days. Room only had 2 bath towels, 1 wash cloth, and 1 hand towel. Beds did not have a to... read more
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the miscommunication about payment and also the room not having the essentials is truly regrettable. We are very sorry for your experience. Your comments were reviewed by our staff, and we will follow up with the housekeeping staff to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any ... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.