Extended Stay America - Grand Rapids - Kentwood

Eddie 

on Expedia

9 years ago

Worst....experience.... ever Well, not much to write about. I paid for my hotel in advanced. Went out of my way to get there. Upon my arrival the man asked me my name. Simply responded with "I'm sorry we have no room available for you". I told him I had already prepaid. He told me to contact Expedia and request a refund. The worst part about that experience wasn't that someone screwed up and overbooked. They were in the middle of some construction, and simply weren't renting out anymore rooms at that hotel. It would have bee... read more

Morgan 

on Expedia

9 years ago

Would never go here again. The hotel room was dirty and reeked of smoke (even though it was non-smoking). The breakfast was not continental and the location wasn't easy access to major expressways. 

Anonymous 

on Expedia

9 years ago

Very disappointed! I waited over 30 min at the front desk to check out. There was a not saying they would return shortly. I went to the break room and found 4 people sitting , only one spoke English . Nobody was able to find a person to check me out. I walked around the hotel , called on the help phone and finally the attendant returned . Then she told me that I couldn't pay in cash and that they couldn't give me a receipt. I would like a receipt please. All in all I was very frustrated! And unhappy with my experience. 

Daniel 

on Expedia

9 years ago

Stay somewhere else Room was clean. Supposed to be a 3 star hotel. But no coffee maker or blow dryer. Was supposed to be non-smoking, people next door were smoking cigarettes and weed, we complained about it. Nothing was done about it. The continental breakfast was just coffee, nothing else. Very disappointing for the money we paid. 

Anonymous 

on Expedia

9 years ago

Beds were very uncomfortable, hotel not very clean 

Gary 

on Expedia

10 years ago

Not the place if you expect your rm. to be cleaned I stayed at this hotel for three nights. My room was never cleaned during my stay. I repeatedly told the front desk about this and even spoke to the maid on the floor, but despite assurances, nothing ever happened. I only received some clean towels through the kindness of another maid who allowed me to haul my dirty towels to drop them into her dirty laundry bag and received clean ones in return. I did receive credit for one night's stay after complaining to the manager, but... read more

Anonymous 

on Expedia

10 years ago

Smokey rooms/hall and u call that breakfast? Whole hotel always smelled like cigarette smoke. Everyone could smoke right outside front door. Room always smelled smoky but the third night smoke was so bad coming in from bathroom had to shut door and if u used it bathroom it made u gag. Triggered my migraines and made clothes smoky and couldn't sleep, so disgusting. They never found out, or looked, who it was. The gave me another room last night that was better on another floor but hallway still smoky. No amenities, only very ... read more

Carolann 

on Expedia

10 years ago

ALMOST MISSED MY FLIGHT BACK HOME Upon arrival discovered there was no kitchen dishes,utensils,no ice machine;placard indicated I had to go to front desk and request these items and carry them back to room. The room was clean and spacious and quiet 3rd floor. WORST EVENT: Needed to leave hotel by 4:30am and went downstairs to lobby to get luggage cart with room key in-hand and when I attempted to go back into my room #308, I was LOCKED OUT...they had already checked me out the night before. The front desk was locked up with ... read more

Deborah 

on Expedia

10 years ago

NOT a stocked kichenette and not a 24 hr lobby. We arrived at this hotel about 12:45am only to find a locked lobby. We called the number left for after hours and were told they would get in touch with the manager. When no one showed up 15 minutes later I phoned Hotels.com who kept me on hold for 25 minutes. The website says 24 hr lobby. Hah it took us alnost 45 minutes to get somoeone to check us in. Not happy with either tbe hotel or hotels.com!!! Furthermore the website lists this as a kitchenette and the hotel had a sign ... read more