This profile has been claimed by the business owner or representative.
Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a very good place to stay! Was not pleased with my stay here at all very poor quality!
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay did not meet your expectations. In response to your feedback, I am going to follow up with all departments to ensure quality of service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible experience Unfortunately I had terrible experience in this hotel. Door lock in room was not working. Maintenance was unable to fix it. I was offered room , with 1 bed and I needed 2 , on the opposite side of hotel to keep my belongings when I was out. Since I was in and out of hotel multiple times during my 3 days stay, it was very enoying to move bags back and forth between rooms. Hotel manager was very unapologetic and since lock couldn't be fixed during my stay, she didn't have any other solution. No apologies we... read more
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for not being able to fix the door to your room while you were staying here. I met with our staff, and we will make sure to test all doors to ensure doors are locking properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
terrible hotel bed was super uncomfortable, washroom wasn't cleaned, hair and used Q-Tips in counter and in the shower
Won't be going back there again...ever. Needed someone to open the lobby door to let me past locked door...attendant acted like he was doing me a favor...and came to open door in his PJ's. Hotels.com charged me about $300. for our stay...knowing we had pets. The Hotel charged me another $100. when we got there.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff on our billing procedures and make sure we are providing each guest with professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Staff was nice but not great and the beds were not comfortable and the rooms were not very clean.
Worst....experience.... ever Well, not much to write about. I paid for my hotel in advanced. Went out of my way to get there. Upon my arrival the man asked me my name. Simply responded with "I'm sorry we have no room available for you". I told him I had already prepaid. He told me to contact Expedia and request a refund. The worst part about that experience wasn't that someone screwed up and overbooked. They were in the middle of some construction, and simply weren't renting out anymore rooms at that hotel. It would have bee... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure that each guest receives professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides... read more
Would never go here again. The hotel room was dirty and reeked of smoke (even though it was non-smoking). The breakfast was not continental and the location wasn't easy access to major expressways.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Very disappointed! I waited over 30 min at the front desk to check out. There was a not saying they would return shortly. I went to the break room and found 4 people sitting , only one spoke English . Nobody was able to find a person to check me out. I walked around the hotel , called on the help phone and finally the attendant returned . Then she told me that I couldn't pay in cash and that they couldn't give me a receipt. I would like a receipt please. All in all I was very frustrated! And unhappy with my experience.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have spoken to our staff about the importance of responding to guest needs in a timely manner as well as reviewing our billing procedures to ensure your experience is not repeated. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Stay somewhere else Room was clean. Supposed to be a 3 star hotel. But no coffee maker or blow dryer. Was supposed to be non-smoking, people next door were smoking cigarettes and weed, we complained about it. Nothing was done about it. The continental breakfast was just coffee, nothing else. Very disappointing for the money we paid.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. Dishes, including coffee makers, as well as hair dryers are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of o... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.