This profile has been claimed by the business owner or representative.
Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast consist of grab and go. No coffee pot in the room. No hairdryer in the room. Staff was unfriendly when checking in. No ice machines on property. Only ice is from one ice cube tray in your own refrigerator. We were only staying overnight. Did not have time for making ice or getting food. Asked for directions to food and were told only about fast food locations.
Business response:
Dear Earl, We genuinely appreciate your feedback and apologize for any inconvenience you experienced during your stay. We aim to provide a comfortable and convenient experience, and we regret that we fell short of this during your visit. Your comments regarding breakfast options, in-room amenities, and staff interactions are important to us, and we will use this feedback to improve our services. We hope you'll consider giving us another opportunity to provide you with a more enjoyable stay that aligns with your expectations.... read more
N/A
Business response:
Dear Stephanie, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Sincerely,Hotel Management
Keep looking! The people were wonderful. Room was dank and smelly. Was supposed to be a non-smoking, but smelled heavily of marijuana smoke (and both the bathroom and over-stove fans had been left on high to presumably clear it). The room also had a uterine smell. Didn’t complain as it was late and the kids were tired. We were happy to leave in the morning. We wouldn’t recommend.
Business response:
Dear Jennifer, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our staff, and steps are being taken to ensure this is not repeated. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Man... read more
Positives: nice staff and rooms were reasonably clean. Negatives: not much to do, hotel management is a very cheap. Nothing came with the room. We had to ask for everything. The odor in the entire facility was unbearable. Not a good place for a family
Business response:
Dear Andrew, Thank you for choosing our hotel during your recent visit to Hartford. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We ho... read more
Mi estadia en el Hotel, no fue lo que me esperaba, ni placentera. Desde el primer dia, la habitacion asignada no estaba bien limpia, y tenia basura y ropa interior bajo las camas,; las cuales a pesar de haber hecho la obeservacion en recepción no volvieron a limpiar bien, por lo que un interior intimo permaneció bajo la cama todo el tiempo. Los colchones de camas no se encontrabanan bien asentadas sobre sus bases, lo que hacia que las mismas fueran inestables. Durante los 10 dias de estadia, no se realizó la limpieza de la h... read more
Business response:
Dear Adrian, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impa... read more
This hotel is so outdated. The desk staff was nice, efficient and got us whatever we needed. The bed, kitchen and bathroom were clean, but the carpet in our room had stains and felt sticky under bare feet. The “comforter” on the bed is basically a sheet. The beds are loud and bouncy, if your partner moves around you hear and feel it. The wall paper in the bathroom is peeling off and the vinyl around the counter is also peeling off. The whole hotel smells like smoke, weed and ramen noodles. The “free breakfast” is a coffee st... read more
Business response:
Dear Maxine, Thank you for choosing our hotel during your recent visit to Orlando. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next ti... read more
Lots of noisy guests playing music and knocking on each others doors well past midnight. Might as well remove the “included breakfast” from the description unless you’re ok with weak coffee and granola bars to get you through the day
Business response:
Dear Tanner, Thank you for taking the time to provide feedback regarding your recent stay. We apologize for the disturbance caused by noisy guests and the lack of variety in our breakfast options. We take all guest feedback seriously and have shared your comments with our team to ensure we take the necessary steps to improve. We understand the importance of providing our guests with a comfortable and peaceful stay, and we are sorry that we fell short during your visit. We appreciate your business and hope to give you a bette... read more
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.