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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and amenities were well worn. There was no napkins or paper towels in the room. Despite having a kitchenette, you had to ask for all kitchenware. This includes there were no glasses, a coffee maker, coffee cups, etc. etc. which are usually found in most hotel rooms even without a kitchenette.
Business response:
Dear Aaron, thank you for staying with us and posting your review. We are sorry our in-room amenities did not meet your satisfaction. Furthermore, we agree that some areas within the hotel are beginning to show their age. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Smelled like cigarettes
Business response:
Dear Isidro, thank you for taking the time to review your experience with us. We apologize for not providing a more pleasant stay. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
Room smelt horrible, customer service was horrible, sheets were stained, housekeeping came one hour before check out and was pounding on the door. Don’t stay here. The area is horrible, we had to check our car over and over to make sure it was still there.
Business response:
Dear Ryan, we strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. It is very understandable how these events detracted from a relaxing and seamless visit. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
The staff seemed friendly and the water pressure in the shower was good. The lobby, elevator, hallways, and our room were dirty. It was clear that all of the areas had not been vacuumed or cleaned. The bed had a bottom sheet, top sheet, and coverlet - there was no blanket. I don't know if it was clean. We turned on the air conditioning unit and it made the room smell.
Business response:
Dear Allison, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want to assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
The property is ok for the price I guess
Business response:
Jonah, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us another opportunity to restore your confidence in us on a future visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.