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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked into our room, my husband noticed a used cotton swab on the bathroom floor. Later, we discovered items a previous guest had left in the shower. The hotel is near a busy highway and the room was loud; we heard highway noise and other guests all night. No carpeting in the room at all, which would have helped with soundproofing and made it feel less stark. The WiFi wasn’t working. We were supposed to spend 2 nights but checked out after the first night. Staff at the front desk were pleasant and professional.
Business response:
Jenn, thank you for taking the time to review our hotel. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our internet service provider regarding the issues you outlined and make sure the problem is resolved immediately. We hope to have the opportunity to make your next stay with us outstanding in every respect... read more
Poor choice Arrived after midnight. Took over 5 minutes to fir a staff member to greet me. She said front desk was closed, i needed to call to have have someone show up(i never saw a sign stating this). She checked me into my dated dirty room. Had a unpleasant smell. Hallway smelt even worse. Shower had no hot water and was filthy. I left a few hours later as it was difficult to sleep with the smell.
Business response:
John, thank you for being our guest and sharing your review. We regret we did not meet your expectations and that you had to leave us earlier than anticipated. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you experienced while here and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We are also disappointed you were not satisfied with the... read more
Very old building and breakfast is just protein bars and muffins.
Business response:
Rosy, thank you for being our guest. We regret the unpleasant visit and that our complimentary grab-and-go breakfast did not meet your expectations. We are also disappointed you were not satisfied with the condition of our property. We have noted your comment and will share it with the appropriate individuals for future modernization plans for our hotel. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management
They oversold the accommodations, and I was not able to get the room I requested and paid for. Very frustrating since everything in the area was sold out. We basically had to have some of our party sleeping on cots throughout the room.
Business response:
John, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you as we were overbooked and for the inconvenience this caused. We understand your frustration and are grateful for your patience. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
Unpleasant rude front desk person As soon as we came in the lady at the front desk came out of the room and said she had no room for us. I told her we had a reservation but she said there’s no room available. She was rude, unpleasant and lack customer service. We had to sleep in our car. We travelled 10 hours just to be turned away. Isn’t there a courtesy call to let us know rooms are sold out? The transaction is still pending on our end. Why would the site let us book when there are no vacancies? This wasted our time. I wil... read more
Business response:
Dorothea, thank you for your recent stay at our hotel. We appreciate you taking the time to write a review. We sympathize with the frustration you felt as we were not able to accommodate you. This inconvenience in no way excuses the way our associates handled this situation. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. We hope you will give us another opportunity to show you the excellent hospitality that you should have received; we wish you all the best with your tra... read more
Desk attendant was never there when needed. Very basic room with dripping faucet.
Business response:
Gary, thank you for sharing your review and the details surrounding your stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the chance to welcome you back so we c... read more
Old run down smelly
Business response:
Warren, thank you for choosing our hotel and being our guest. We apologize for the cleanliness issues and for not meeting your expectations with the overall condition of our property. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will utilize your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincere... read more
Dirty bathroon toilet piss stains on it and dirty microwave along with the last visitor la old Dynkin donuts coffee cup on side of bed smh. Smelled like cigs smoke. Just horrible wouldnt come back or tell anyone to stay. Id rather sleep in my car.
Business response:
Dale, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to redeem ourselv... read more
This place seems like a replacement for a lack of low income housing. Horrible smell, rooms are run down. It looks like a well lived in apt that doesn’t do a paint job with new tenant. There’s chipping paint, yellowing counters, cracked and dented furniture. BUT when area is all booked up for graduation season, at least you can get a hot shower and a comfy bed.
Business response:
Jennifer, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the maintenance issues you experienced. We will address this with our engineering team and make sure we prevent such reoccurrences. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a chance to redeem ourselves the next time you are ... read more
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.