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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel does not meet Extended Stay standards No check in clerk was present at the front desk for 5 minutes after I arrived. The room had no clean glass for water or other basic amenities.
Business response:
James, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our team regarding the cleanliness issues you experienced and take steps to ensure we are more diligent going forward. We hope to ha... read more
Not so pleasant The hotel wasn’t the best but cheap. The the entire hotel smelling like weed and cigarette smoke. The elevators stopped working and I was on the third floor. Not so pleasant.
Business response:
Chloe, thank you for being our guest. We apologize for the elevator issues you experienced during your stay and for the inconvenience caused to you due to the specific concern you outlined. We work hard to provide a clean and comfortable environment, and we are sorry that the unpleasant smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Si... read more
Roaches everywhere!! Both human and insect roaches.
Business response:
Amarachi, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
Was unexpectedly charged a late checkout fee, even though I was booked another day.
Business response:
Daniel, thank you for sharing your feedback. We are sorry for the charges that were levied on your bill and the frustration you experienced due to it. Please feel free to contact our front desk associates for any further queries if this has not been resolved yet. Thank you again for your being our guest. We hope you will visit us soon. Sincerely, Hotel Management
Just Horrible First the locks on the door before 12 with workers still occupying the front desk worried me. The first thing i noticed when I walked in was the smell....it was horrible. Trash was scattered in the hall. I saw a roach in my restroom. There were occupants on the upper floor that made so much noise I had to call the front desk but needless to say the disruption never stopped and I had a restless night
Business response:
Please accept our apologies for the cleanliness and noise issues you experienced during your stay with us. We truly understand your frustration and regret the inconvenience it has caused. Your concerns have been shared with our front desk and housekeeping staff to make sure our future guests do not encounter the same. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Bad room The Elevator did not work and when i check in the lady was sweet but the lady check out was a rude lady .. and it had Roaches.
Business response:
Dewayne, thank you for posting your feedback. We are disheartened to read your stay with us was not an excellent one. We offer our sincere apologies for the behavior of one of our front office associates and the cleanliness issue in your suite. We will discuss your comments with our front office and pest control teams to enhance our guest experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.