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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dont waist money When I checked in they wouldnt let me pay cash due to not staying a week so I could only pay with card. So I paid two days and was told I would get housekeeping since I am not a weekly guest that was a joke no housekeeping. The pool is closed and their isnt free breakfast. I had no hot water and my room wasnt cleaned properly before check in and they wouldnt fix the issue. This hotel had piles of trash near stair way trash near a grill in parking lot. The bathroom in lobby had not toliet paper had to use pap... read more
Business response:
Jessica, we strive to provide excellent hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our sincere apologies for the difficulties you encountered while being here. Your feedback is important to us, so it has been discussed with the concerned team in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Roaches all over the bathroom and room. I complained 4 times about thr roaches. Nothing was done.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We areconfident your experience will exceed the ... read more
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
The housekeeping knocks at your door before checkout time
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Our plane was late getting in and we had a lot of trouble using the call box to page the front desk to check in. After waiting about 45 minutes, security found the guy and we were able to check into our room. By this point it was 330am. The sheets and towels were clean but there were many miscellaneous stains on the furniture and carpet. There were 3 of us staying there, so 2 on the queen and one on the pullout couch. The first night there no additional linens were provided for the pull out couch bed and when we finally were... read more
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Absolutely disgusting My room was full of trash, had a horrible odor, when I pulled out the futon there was blood on the sheets. Dirty hair products from whomever stayed there previously. It seemed like no one ever cleaned the room because there was a receipt from Walmart dating back to December 07,2017. Also had a woman’s visitor tag from a school she visited, grape vines under the beds, pieces of candy bar wrappers as well. The hotel property has people walking around at all times of the night which makes me question the s... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Terrible This location is run down and dirty. I NOT recommend this hotel to anyone.
Business response:
Thank you for your review. We are sorry our location was not appealing to you. We hope you will consider choosing us again so we can make a favorable impression. Sincerely, Hotel Management
Convenient location in west Houston Refrigerator had not been cleaned. Mold in bathroom. Overall, maintenance of facility is a issue
Business response:
Thanks for sharing your review. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Rude Service! Didn't stay. Front desk clerk extremely rude and unhelpful with reservation. Will never book again through this site.
Business response:
Craig, thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.