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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thiago, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room had cigarete smell as if someone was smoling in the room prior to me entering the room.
Business response:
Danisha, we apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
Wouldn't recommend... Pretty ghetto, that's the only word that describes it...pool was filthy, TV didn't work in my room and half the (hotel). Best thing I can say is ac worked. Asked for another blanket and was told they didn't have any, my daughter stayed in another room and while I was there visiting the same girl that said no blankets were available brought up 2 to their room, she wouldn't look at me when she saw me sitting on the bed.
Business response:
Sharon, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you and your daughter will give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
The worst room on hotels for 3.0 stars There was no tv the bathroom was horrible none of the appliances worked
Business response:
Tamara, please accept my sincere apology for the difficulties you encountered with your bathroom. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Worst hotel I've ever stayed at! Will never stay here again. The staff was unresponsive and didn't care to take care of any of the issues we had. The a/cs didn't work well, we didn't have a coffee pot in our room - tried to get some in the lobby but I was 10 minutes late to bkfst. I didn't want bkfst just coffee! Remotes didn't work - had to go to counter to get new ones. Asked for extra sheets and towels and they didn't provide them. Wanted to charge us extra for a 1 hour early check-in, have never heard of this before and ... read more
Business response:
Linda, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
We ended up leaving because the room was disgusting! The room reeked of urine and there were stains everywhere. From the bed, to the chairs.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The staff do not care for the customer Two weeks they never fixed the TV. I reported everyday
Business response:
Thank you for your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues have been addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider visiting us once more so we can provide you with the hospitality you should have experienced this time. Sincerely, Hotel Management
Room smelled of smoke The room smelled of smoke. The furniture was scuffed up and was a bit dated as well. The area is great and convenient which is why we chose to stay here.
Business response:
Simona, we are sorry we failed to provide you with the clean and comfortable room that you deserved. We appreciate you bringing this to our attention and want to assure you we are working to address these issues. On a positive note, we are happy you liked our location. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Just OK We were only there for 2 nights. The room was reasonably clean and bed was good. This was a first time we decided to try an extended stay hotel. It's definitely for someone planning an Extended visit... not a one or 2 night stay. You have to request amenities in the room like coffee maker. No blow drier in the bathroom. TV only worked intermittently and only on some channels, then would lose signal and start cutting out on the channels that did work. I called front desk and they explained that they've been having tro... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.