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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay here First off the Rep when I checked in gave me attitude when I said I was paying with cash. The entire hotel ran out of toilet paper and the Rep gave us Kleenex. I had to take all my dirty towels to the counter to exchange for clean. I had a non-smoking room that smelled like smoke in fact the halls ways did also. Used the washroom in the middle of the night and as a roach in the bathroom. I will never stay their again poor service and staff.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Fleas Fleas,..................................................
Business response:
Thank you for staying with us. We would like to apologize for this most unfortunate situation and assure you this is not the experience we want our guests to have. Since our suites have their own personal entrance from the outdoors, an unwanted insect may find it's way in, even though we take all precautions to prevent this from happening with regularly scheduled pest control. Thank you for sharing your review, and we hope you will choose us again. Sincerely, Hotel Management
Worse experience ever! The pictures of the hotel on the website don’t match what the room actually looks like, the room i was put it had a stove that was broken, the toilet in the bathroom was disgusting and had cigarette burn on it..the furniture in the room looked horrible! I was so disappointed that i booked that hotel for my stay and was so uncomfortable i even considered sleeping in my car for the night. Extended stay i10 and energy corridor is a disappointment, the management should consider remodeling and extreme clea... read more
Business response:
Kanesha, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Hated it
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Motel 6 would be better Goodness, where do I start. From the get go, our experience was not great. It took over 30 minutes to check in and there was no line and no one being waiting on in front of us. Once we got to our room, we were instantly hit with a strange smell. It was like there was old food or fruit that was left in the fridge and rotted. The room itself was ok, not great but I wasn't expecting much considering the price of the room. Our shower had ants in it. The remote to the TV did not work. We stayed for 2 night... read more
Business response:
Kim, thanks for choosing our hotel. We sincerely apologize to you with regard to the difficulties and the inconvenience you encountered while being here. Your feedback highlights areas for improvement, so it will be used as a training tool to enhance the quality of our service levels moving forward. Please consider giving us a chance to showcase you our improved side and provide you with a better stay. Sincerely, Hotel Management
No TV Signal Bad Experience, I was there 3 nights without tv service!!!!
Business response:
Eric, thank you for staying with us. We appreciate your feedback and we are very sorry you had a problem with your suite and regret the inconvenience it caused. We take your feedback seriously and shared with our maintenance team so they can do corrective measures. Our goal is to provide a relaxing and comfortable stay for every guest, and we hope you will stay with us again so we can ensure you have a better experience. Sincerely, Hotel Management
Trashy hotel This hotel is very dirty and smells terrible. Avoid staying here.
Business response:
Eric, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
worst extended stay ever stinky, rude staff, broken doors, no hot water. First room smelled like hot hair grease and butt. I tried to be nice about it cause i was tired from a long drive and just asked for some disinfecting air freshener. The maintenance guy aid i was a spoiled little girl when i said i was tired. they gave me a second room when the mango spray didnt fix the issue. the second room was out of service and the front desk wasnt aware. Since he didnt know he acted like i lied when i came back down and said the ro... read more
Business response:
Carla, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
A below average hotel We booked 2 rooms in the hotel and noted following: 1. Rooms will be cleaned only if you stay more than a week. Not sure if this is a common Extended Stay practice. 2. Its an old building with filthy carpets. We noticed a pungent smell as soon as we entered room. 3. Bath tubs are miserable. They need to be replaced with new ones.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.