This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Absolutely horrible. Check in wait 30minutes. No one at front desk. Breakfast coffee and a nasty granola bar. TV did not work. Nothing to do with weather. Credit if $11.00. WOW
Business response:
Millie, thank you for your review. We are sorry we missed meeting your expectations at the time of your check-in. Your comments will be discussed with the appropriate team members, so we can take actions to prevent these issues from happening again. Please consider us again when you travel in our area the next time, so we can offer you with a much better experience. Sincerely, Hotel Management
No es lo que ofrecen Dicen que incluye el desayuno y lo único que había era café y unas barritas. En los 4 días que estuve hospedado, no hicieron nunca la limpieza del cuarto ni cambiaron toallas, etc. al reclamar en el hotel me dijeron que la limpieza la hacen solamente una vez por semana.
Business response:
Rafael, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and with our hotel policy. We would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to hav... read more
Worst hotel I’ve ever been to. Dirty sheets and pillows, the floors were not swept, old furniture, musty smell in the room, and overall unclean. When I asked for new pillows, the staff said they didn’t have any and housekeeping would not be there until later. We around 10pm.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Stay away Dirty and old furniture with smell, lots of activity outside the hotel
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Nice hotel midway between Katy & Houston stayed here briefly because of the location. Check in was smooth . decently clean pet friendly hotel. i dont have any pets but i saw a few guests with theirs. internet speed is decent and parking is free as advertised. if you try to locate the hotel using GPS and you're on I10, pay attention so you dont miss the turn into the hotel as you descend into the service lane. the hotel is less than half a mile after the highway exit
Business response:
Adewale, thanks for being our guest and sharing your experience. Although you liked our location and certain aspects of your stay, we are sorry with regard to the noise issue which impacted your stay with us. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Thieves After pre paying for my room on Expedia, I arrived at the hotel and they asked for my card only for incidentals but they charged my card for the room. They DID NOT REFUND MY MONEY. Do NOT stay at this hotel.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. f how your , we do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is standard industry practice. In the event no incidentals are incurred, we release the hold back into your account. Depending on your banking ins... read more
Not what I Expected 1. Check in was fast and easy, But the checking desk was full of clutter and the clerk was busy folding towels. 2. A black cat in the hallways. 3. No ice buckets, BUT also NO ICE. 4. Furniture was dated and the room had a musty smell. 5. WiFi was free but slow. 6. Bed was hard and uncomfortable. 7 The tub was draining very slow, so I was standing in a pool of water. 8 Yes they had breakfast. Coffee but NO Coffee cups and a granola bar for breakfast. This is Not what I expected, So I will NOT return.
Business response:
Jesus, we sincerely apologize for the difficulties you encountered while being here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room. Counting on your kind generosity to accept our apology, we h... read more
Business response:
Bonnie, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Staff-unprofessional Room-not cleaned well Questionable cleanliness of the room. See photo taken after area of uncleanliness was found. Ugh. To be clear, this was present prior to my arrival. Nasty!
Business response:
Thanks for being our guest. We apologize for the cleanliness issue and that our staff wasn't able to provide you with the service you were expecting from them. Your feedback has been shared with the concerned teams in an effort to step up their game and deliver better services going ahead. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.