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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
harrassed constantly it was very bad the manager Maria was really rude and she like to harass people she's always coming in people's rooms
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Dirty hotel. (DONT JUDGE A BOOK BY ITS COVER!) The room are smoked in even though the hotel states it’s smoke free infact found cigarette ashes in ac vents, heating does not work, all sheets have yellow spots on them. There are ants in the room, dust in room,kitchen sink is disgusting and the most important there is no housekeeping on weekends so if you have any problem the staff cannot do anything. The hotel looks nice only from outside from inside it’s a total different story!
Business response:
Jiya, we sincerely apologize for the odor and cleanliness issues you encountered while being here. Your experience is shared with our housekeeping department to review and action. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Review Could’ve had a better way of letting someone in after hours. And the tv didn’t work that well.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Bad experience at Extended Stay There were a pair of shoes under the bed which shows no cleaning on the room. The lobby personnel was not friendly at all The sofa on my suite had no sheets, I order some by calling at the front desk and they told me they didn't have clean sheets There were no silverware on the suite and when I called the front desk to order a set, they told me they didn´t have any available nor cleaned.
Business response:
Manuel, thanks for the candid feedback of your visit to our hotel. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. Please be assured that your comments have been discussed with appropriate individuals, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
It was terrible
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I was not happy with the customer service and probably won't recommend it to my friends and family. I wasn't happy with expedia either but they called to fix the problem on their end now it's the hotels turn. I didn't get checked in and had to drive around with a dead phone to find another hotel and i don't think that's right because i did have a reservation.
Business response:
Cynthia, thank for your candid feedback. The poor experience you highlight in your review concerns us very much. This is certainly not the type of service we are known for, and we cannot apologize enough. Be assured that we will personally follow up on your concerns with the appropriate department to make sure this does not happen again. We hope you will give us an opportunity to make this up to you. We are confident you will have a much better experience during your next stay. Sincerely, Hotel Management
Bad First room I was put in had no remote for tv. No microwave. Stove top missing. Used towel. No soap.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Ewwww Noone at the front desk upon arrival - waited 10+ minutes; security guard had to go find the front desk clerk. The room stinks, and the whole property - inside and out - smells like vomit. Lots of questionable people hanging out in the parking lot.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.