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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroach in room. Beds deformed and old. Hallways stink with old carpet.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re very sorry to hear that your visit fell short of your expectations. We understand how unsettling it can be to encounter concerns in the room, and we regret that this affected your impression of the stay. We also apologize for the condition of the bedding and the overall feel of the hallway, as these details should enhance comfort rather than detract from it. Your comments have been noted, and our team will review these areas with greater attention. We hope you’ll... read more
First room was still dirty second room was terrible quality but I guess you get what you pay for.
Business response:
Dear Guest, We’re sorry to learn that your visit didn’t meet expectations. Your comments have been shared with our housekeeping and maintenance teams to ensure necessary attention and improvement. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Strong odor throughout hallway and room (the two ewre different). Disappointed by the overall appearance of the room. However, staff were friendly and helpful - I saw them help numerous people and they were always friendly and helpful
Business response:
Dear Guest, We’re sorry your experience didn’t fully meet expectations, and we appreciate your kind acknowledgment of our team’s efforts. Your feedback regarding the upkeep has been noted, and we’re addressing it to ensure a more pleasant environment for all guests. We are grateful for your patience and hope to have another opportunity to provide a better stay. Sincerely, Hotel Management
Room and hotel in general was neglected. The room was infested with roaches and there was no one at the front desk to check me out of the hotel
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had with us. The condition of your room, as you described, and the lack of assistance at checkout fall short of our expected standards, and we understand how frustrating this must have been. Cleanliness and attentive service are fundamental to a positive stay, and we regret that your visit did not reflect that commitment. Your feedback has been shared with the appropriate teams for immediate review and corrective action. We value your input and hope for ... read more
Parking was free… that’s the only decent thing that I experienced… the location wasn’t bad but it wasn’t safe, there were literally junked out people screaming in the parking lot all night Friday. The room smelled like a used ashtray from a meth lab. The entire bathroom had to be cleaned just to be used, thankfully i packed cleaning supplies, the air conditioning had a disgusting wet oily substance that I only saw after touching it! The linens were clean thankfully but the majority of the furniture was absolutely crumbling a... read more
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are glad that certain aspects of your stay were satisfactory, but we are truly sorry that the majority of your experience fell short of expectations. It is disappointing to hear that several elements affected your comfort, and we sincerely regret the frustration this caused. Your comments have been shared with our team to guide improvements and help us provide a more welcoming and comfortable environment for future guests. We appreciate your input and hope you will ... read more
Place smelled like an ashtray. Checked in to my room and walked right back out. Got a room somewhere else.. room looked dirty.
Business response:
Dear Guest, We are very sorry to hear about your experience and sincerely apologize for the discomfort and frustration it caused. It is disappointing to learn that the condition and atmosphere of the room did not meet your expectations, and we regret that you decided to seek alternative accommodations. Your feedback has been shared with our housekeeping teams to ensure greater attention to overall cleanliness and presentation. We appreciate you taking the time to share your observations and hope you will consider giving us a... read more
The carpet in the room was stained and dirty. It should of been removed. The kitchen area was very old and dated the caulking looked stained so it made it look old. The towels had stains and when you opened the room door at 1st entry it smelled just like Lysol. There was no remote for the TV and the dresser was old chipped and damaged. I've stayed at Extended Stays before and this by far was the worst one.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the disappointment you experienced during your stay. Your observations about cleanliness, furnishings, and maintenance have been carefully noted and shared with our team for review. While some aspects of the property may show signs of age, we are continually working to improve our accommodations and guest experience. We regret that this visit did not meet your expectations and hope you will allow us the chance to deliver a more comfortable and enjoyable ex... read more
No hot water for shower on first night of stay
Business response:
Dear Guest, We’re sorry to hear about the inconvenience you experienced with the hot water during your stay. We understand how important a fully functioning shower is for comfort, and we regret that this issue impacted your visit. Your feedback has been shared with our maintenance team to ensure such concerns are promptly addressed in the future. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a visit that is more comfortable and seamless. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.