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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They need to fix couple of things like shower head the elevator if is a smoke free there should smell like smoke at all . The stairs and the second floor was smell very strong smoke odor . Need to get ice machines. Room need upgrade on sheets and pillows also need improve the light on the room
Business response:
Dear Guest, We appreciate you taking the time to share your observations and are sorry for the discomfort and inconvenience you encountered during your visit. Concerns related to the condition of certain facilities, lingering smells in shared areas, and aspects of room comfort are understandably frustrating and not what we aim to provide. Your comments have been shared with the appropriate teams to ensure that the areas you’ve highlighted receive greater attention. Please accept our sincere apologies for the disruption this ... read more
Where do I start... We got to the hotel at 1:30am to find the doors locked and no staff. A guest let us into the lobby. I called the business number to get front desk help. The room smelled moldy constantly. The bathroom let's just put it this way I had to wear my sandals to take a shower. I wore my sandals the whole time in that room. The floor, I don't know what they mopped it with but it had a sticky residue. Oh let's not mention that you hear a dog and I might add a pitbull barking at 7: 00am in the hall. The elevator wa... read more
Business response:
Dear Guest, Thank you for taking the time to evaluate your stay. Arriving late and encountering difficulty accessing assistance is understandably frustrating, and we regret the inconvenience this caused at the start of your stay. We are also concerned by your observations regarding housekeeping and maintenance, as these do not reflect the standards we strive to uphold. Your comments about noise disruptions are equally important, as a restful environment is essential for our guests. Please know that feedback like yours is rev... read more
Fridge made loud noise all night. Bathroom needs remodeling looks dirty. Tub clogged.
Business response:
Dear Guest, Thank you for staying with us. Please accept our apologies for not providing you with the flawless experience you deserve. We understand how disruptive it can be when noise concerns and in-room features impact comfort and ease. A quiet and well-maintained space is essential for a comfortable stay, and your comments highlight areas that need attention. Please know that concerns like these are taken seriously and shared with our maintenance and housekeeping teams as part of our ongoing efforts to improve the experi... read more
No rooms upon arrival at midnight. Lack of professionalism and extreme poor customer service
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that your arrival experience was frustrating and that you encountered difficulties late at night, as this understandably affected your overall impression. We regret the inconvenience this caused and acknowledge the importance of clear communication and professionalism, especially during late arrivals. Your comments have been noted and are being reviewed to help strengthen consistency in guest support. We appreciate you bringing this to our attentio... read more
Elevator not working and two towels were dirty.
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. We apologize for the issues you had with our elevators and the cleanliness issues you encountered with towels. We understand your frustration and sincerely regret the inconvenience. We will address these concerns with our team to improve the guests' experience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience. Sincerely, Hotel Management
I booked an accessible room ahead of time, but when I arrived the only rooms available were on the 3rd floor and the elevator was out of order, so the accommodation was not accessible for my partner. I had to go elsewhere but they still charged me.
Business response:
Dear Guest, Thank you for sharing your thoughtful review, and we sincerely apologize for the inconvenience you and your partner faced. We understand how important accessible accommodations are, and we regret that the elevator being out of service prevented us from fulfilling your reservation as intended. Charges for reservations made through third-party sites are processed according to their terms. Please know your feedback has been shared with our team to help prevent similar situations in the future. We hope you’ll conside... read more
The hotel isn’t anything as advertised. The hotel has an old smell and it seems like they just put air freshener to mask the smell. The carpet smells old. The a/c filters don’t seem to be changed because as soon as you turn on the a/c an old smell comes out of it. The kitchen counter has burn marks from cigarettes. Going up the elevator I got stuck in it for about 10 mins. When I pressed the emergency button the receptionist answered, got me out quickly but when I came out she was very calm an smiling trying to laugh it off ... read more
Business response:
Dear Guest, Thank you for taking a moment to share this detailed feedback. We are truly sorry that your stay did not provide the level of comfort and confidence you expected. We recognize there were concerns about both the condition of the accommodations and the overall environment, and we regret the impact this had on your time with us. We have shared your remarks with our housekeeping and maintenance teams to support improvements to cleanliness and presentation across the property. We also appreciate your note regarding th... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.