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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was disgusting. The hallways and the room smelled terrible. The toilet got clogged and wouldn’t flush. There was dog poop in the hallway in the morning. Overall terrible experience. Gross!!
Business response:
Dear Kerry, We apologize for the difficulties you experienced during your stay. The condition of the room and shared areas you mentioned are far from the experience we want any guest to have. Situations like this are being taken seriously and will be reviewed closely with our housekeeping and maintenance teams to ensure immediate improvement. Your feedback is important, and we appreciate you taking the time to share these concerns with us. We hope to have the chance to welcome you back so we can provide you with the flawless... read more
This location is quite run down. There were stains on the bathroom and on the furniture. The elevator scared me with its jerkiness and the grinding sounds it made. Overall it was quiet and the bed was comfortable.
Business response:
Dear Emily, We truly regret to learn about your disappointment regarding certain aspects of our hotel, including it's overall look and feel, as well as the housekeeping oversights. Furthermore, please accept our sincere apologies for the inconvenience while using the elevators. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the top-notch accommodations that we strive to deliver. That said, we do appreciate y... read more
The manager in charge refused to honor my reservation twice. He also attempted to contact the police because he had me confused with someone else. When I inquired about a refund through a third party agency the manager even gave them a hard time. Would NOT recommend. The staff couldnt even verify a simply reservation. Thats appalling.
Business response:
Dear Jonathan, We sincerely apologize for the inconvenience and frustration you experienced during your visit. Your concerns have been passed along to our dedicated team. Thank you for taking the time to write your review, and we wish you all the best with your travels. Sincerely, Hotel Management
I hope this email finds you well. I am writing to address the disappointing experience I am currently facing during my stay at the hotel booked through Expedia. At present, I am staying in room #323, and unfortunately, the experience has been far below my expectations. The issues with the room are as follows: - The room is not clean. - The microwave is rusty, and the kitchen is dirty and outdated. - There is no dishwasher, and the chairs are extremely dusty. - Overall, everything appears to be old and poorly maintained. Addi... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had with the accommodations and the lack of on-site support. The condition of the appliances, furnishings, and overall upkeep you described are concerning, and we understand how frustrating it must have been for you. Additionally, we regret that the breakfast offerings did not align with your expectations. Please be assured that we take your feedback seriously and will work diligently to address these shortcomings and implement the necessary improvements... read more
Había cucarachas el piso manchado de vómito mal olor.
Business response:
Dear Guest, We sincerely apologize that your experience was affected by such unpleasant conditions. The issues you mentioned do not reflect the standard we strive for. We're addressing this with our housekeeping and pest control teams to ensure this is rectified. Your feedback is being taken seriously, and we're committed to making the necessary improvements. We appreciate you staying with us. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Managemen... read more
I can’t express this enough. You get what you pay for.
Business response:
Dear Guest,Thank you for taking the time to share your perspective. We aim to offer a practical and comfortable experience that meets the needs of our guests at a reasonable value. While we recognize that every traveler has unique preferences, your feedback is valuable in helping us continue to refine our services. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you again in the future.Sincerely,Hotel Management
Disgusting room.
Business response:
Dear Guest, We're sorry to hear that your stay left you disappointed. We understand how inconvenient it must have been not to find certain amenities available, and we regret any frustration this caused. Our goal is always to provide a more comfortable and accommodating experience, and your comments will be shared with our team as we work to better meet guest expectations. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can show you the hospitality you de... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.