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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigarette smoke looming in the hallways and bleaching into our room. Refrigerator made so much noise. It kept us up at night. Stood at the front desk for 10 minutes waiting on a host to check me in. Will never stay here again.
Business response:
Dear Ted, We’re sorry your experience did not meet expectations. Concerns about unpleasant conditions, noise disturbances, and service delays do not reflect the standard we strive for, and we will address these matters with our team. Providing a comfortable and well-maintained environment is a priority, and we regret that this was not reflected during your stay. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We would like the opportunity to serve you better in the future and hope yo... read more
I will never stay at this property again upon arrival in the lobby check a man came down with a enormous dog that tried to come at me not aggressively I nstantly told the staff I don’t like dogs or cats I am allergic got in my room went str8 in the shower expecting the room I see all kinds of dog hair and you can see it dirt on the floor the room smell like I told the staff Also contacted Expedia they assured me when I can back they would switch my room got back they told they could not switch my room cause the were all out ... read more
Business response:
Dear Akeem, We sincerely apologize for the challenges you encountered during your stay. We understand how important it is for every guest to feel comfortable, especially when it comes to sensitivities to pets and room cleanliness. It’s disappointing that your concerns were not addressed as expected, and we regret any miscommunication regarding the room change. Guest satisfaction is a priority, and we will use this feedback to ensure a better experience for future stays. Please accept our apologies, and we hope you will give ... read more
AC unit in our room was not working. It was extremely hot! All rooms were booked for the night, so we couldn’t get transferred to a different room. No fans were kept on hand & the windows wouldn’t open either.
Business response:
Dear Jacqueline,We're sorry for the discomfort you faced due to the malfunctioning AC unit and the lack of options to provide relief. We understand how challenging it must have been to endure the heat, especially without access to fans or the ability to open windows. Your feedback is important, and we are taking steps to ensure our maintenance team thoroughly inspects the AC units and that alternative solutions are available in case of emergencies. Thank you for bringing this to our attention. We would like the opportunity t... read more
Bugs in the bathroom!
Business response:
Dear Anthony,We're sorry for the discomfort you experienced due to the pests in your bathroom. Maintaining a clean and comfortable environment is a top priority, and this situation does not reflect our standards. We will address this situation with our team to reinforce our housekeeping procedures and prevent this from happening again. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hote... read more
Just a place to sleep. A little shabby. While the people that worked at the hotel were very nice and helpful, and it seemed clean, everything looked kind of shabby. The rugs in the hallway were torn, and there were odd stains on the bathroom floor and toilet seat and arm chair. The room was not carpeted and the floor felt kind of gross. The room was well equipped, but depressing colors and lighting. It is right off the highway so some rooms must be loud so ask for rooms in the back. It's fine, though overpriced for what it i... read more
Business response:
Dear Guest,We appreciate your kind words about our team's hospitality and are glad the room was well-equipped for your needs. However, we're sorry the overall condition of the property, from the hallway carpets to the room's ambiance, did not meet expectations. Your comments about cleanliness and upkeep are concerning, and we will address these with our team to ensure improvements are made. We strive to offer a welcoming and comfortable environment, and your feedback will help us make necessary updates. We would like the opp... read more
I DO NOT RECOMMEND! Room is filthy. We felt very unsafe staying here. Lots of noise too. Elevator is scary. Never again. Front desk staff was nice though
Business response:
Dear Divine,We sincerely apologize for the issues you experienced during your stay. While we're glad our front desk team made a positive impression, we regret that other aspects did not meet expectations. A clean and comfortable environment is our priority, and we take your feedback seriously. We will address these concerns with our team to ensure a better experience for future guests. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication t... read more
The floors were filthy dirty mildew in the bathroom exhaust fan for the bathroom runs but doesn’t work. Next night stand and bed sticky stuff on the floor Place smells of marijuana in the hallway loud noises, Next Door both nights.
Business response:
Dear Brian,We sincerely apologize for the condition of your room and the disturbances you encountered. A well-maintained and comfortable environment is essential. The concerns regarding the floors, bathroom, and unpleasant situations in the hallways are unacceptable, and we appreciate you bringing them to our attention. We also regret that noise from neighboring rooms disrupted your stay. Your feedback is important, and we will address these matters to improve the experience for future guests. Please accept our apologies, an... read more
What a bizarre stay but you get what you pay for. My experience was nothing short of shocking. Upon arrival, I found over ten guests waiting in the lobby, all unable to check in because the only front desk worker on duty was completely unresponsive—either severely fatigued or under the influence of something. No one could wake them up, and eventually, paramedics had to be called. This was not just an inconvenience; it was a complete failure in hotel management. There was no backup staff, no manager on-site, and no way to che... read more
Business response:
Dear Derek,We sincerely apologize for the unsettling experience you encountered. A well-managed and responsive team is essential, and the situation you described does not meet our standards. No guest should ever have to face such a lack of service upon arrival, and the absence of backup staff to resolve the issue only added to your frustration. Furthermore, cleanliness and clear communication are fundamental for a comfortable stay. Please rest assured that we will share your concerns with the appropriate teams to address the... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.