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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I you are looking for a smoke stained and smelled lobby with matching rooms then here is your place. In addition, you can find roach traps in your room, a de-activated smoke detector, and countertops with burn marks in them. Sign up. Bed was actually comfortable.
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Providing a well-maintained and comfortable environment is important to us, and your concerns about room conditions and safety features are being taken seriously. Our team is committed to addressing maintenance and cleanliness concerns to ensure a more pleasant stay for all guests. We do appreciate your positive remark about the bed and will continue working to improve the overall guest experience. We would like the opportunity to serve you be... read more
I stayed here two weeks ago for my birthday. First off the receptionist must’ve been on some drugs, customers were trying to wake her up for HOURS to the point they called the Ambulance out. When she woke up she was tripping out and all over the place. Keep in mind I was trying to get myself ready for my birthday outing, so I was late. Then we get to the room and it smelled HORRIBLE! The drainage in the sinks sucked, the toilet was backed up, and they had visible sticky traps in the bathroom and kitchenette. This place needs... read more
Business response:
Dear Paris,We sincerely apologize for the challenges you faced during your stay, especially on such an important occasion. The situation with the receptionist is concerning, and we understand how upsetting it must have been to deal with these delays while you were trying to prepare for your special outing. We also regret that your room did not meet the expected standards of cleanliness and comfort. Rest assured that we’re addressing the issues you mentioned to prevent future occurrences. Thank you for bringing these concerns... read more
HORRIBLE EXPERIENCE Upon getting off the elevator to go to room 318, it smells strongly with a dog odor . Upon entering the room the odor became worse and made me nauseous. I returned to the front desk requesting another room. They had none. I called BOOKING who told me it was non refundable. I went back to the front desk and they found me another riom after 3pm. This room was ok UNTIL I encountered a huge ROACH crawling early the next morning. Now I'm concerned if any crawled in my luggage which I was afraid to bring into m... read more
Business response:
Dear Samuel,We sincerely apologize for the discomfort and frustration you experienced during your stay. The issues you described regarding cleanliness are concerning, and we deeply regret that this affected your visit. We also understand how unsettling it must have been, and we assure you this is not typical of our standards. Your feedback will be shared with our team to address these concerns and improve future guest experiences. We would like the opportunity to serve you better in the future and hope you will consider a re... read more
After spending so much staying there… I just read I had housekeeping if you stayed over 7 days. I stayed 30. I only had them clean my room 1 time because I checked out. Also I asked the male manager several times for sheets but yet my past 3 nights I had to use my own from my luggage.
Business response:
Dear Alexander,We deeply regret that your experience did not meet your expectations, especially after an extended stay with us. We sincerely apologize for the lack of communication regarding housekeeping services and for the inconvenience of not receiving the sheets you requested. This situation does not reflect the level of service we aim to provide. We are addressing this with our team to ensure better clarity on housekeeping and more responsive service in the future. We hope to have another opportunity to welcome you back... read more
Hallways smelled putrid… hair was on towels.. and the front desk SAID MY ROOM NUMBER OUTLOUD instead of just pointing to the written number. That is a safety issue. Good location and parking. If u need a place to stay for a night and that’s it then it works.
Business response:
Dear Kelsey, Thank you for sharing your feedback. We deeply regret that certain aspects of your stay did not meet expectations and appreciate you bringing these concerns to our attention. Guest safety and comfort are our highest priorities, and your comments will be addressed promptly with the team. We’re glad you found the location and parking convenient and hope to provide a more positive experience in the future.Sincerely,Hotel Management
My flight was cancelled and I was not able to cancel any of my nights.
Business response:
Dear Lauren,We’re sorry about your flight cancellation and the frustration of being unable to adjust your reservation. We understand how unexpected travel changes can create added stress and regret any inconvenience this has caused. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Thx
Business response:
Dear Michelle,We’re sorry that your experience didn’t meet expectations. We truly value your input, and we understand that your stay was not as you hoped. We’re committed to making improvements and ensuring a more comfortable experience for all of our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
The images showed are not the same as when you are there. The whole room smelled like cigarettes, and the hallways and entrance door smelled like marijuana. The furniture was antique and old. Indeed never again will I stay in this place.
Business response:
Dear Urioste,We regret that your stay did not meet expectations and that the condition of the property left you disappointed. Providing a fresh and inviting environment is a priority, and we apologize for any discomfort caused by the odors and the state of the furnishings. Your feedback about the appearance and condition of the accommodations is valuable and will be addressed with our team to ensure improvements are made. We do hope you will stay with us another time so we can provide you with a much more satisfying experien... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.