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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Washrooms are not good
Business response:
Dear Rajesh,Thank you for your feedback. We regret that the condition of the washroom did not meet your expectations. Maintaining a clean and functional environment is a priority, and we will address this concern with our team to ensure improvements are made. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
The non-breakfast motel No breakfast, just instant oatmeal, hot water and coffee two out of three days; other day nothing because no water. No attempt was made to compensate for lack of water. Could not even brush teeth.
Business response:
Dear James, Thank you for your feedback. We apologize for the concerns you had about our water supply and are also disappointed you were not happy with the variety of breakfasts we offer. Your comments will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will revisit, as we would love to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
A roach in the bathroom. No supplies in kitchen unless requested. Linens thin and coarse. Is a 2.5 star hotel for a reason. Dark dingy hallways. Load refrigerator in room.
Business response:
Dear Eileen, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Hote... read more
GO SOMEWHERE ELSE! Wow... This place is awful. Our room had a hole in the wall with a pile of drywall below it. The bathroom was dirty. The floors hadn't been swept. It smelled like a dog kennel. I'll never stay here again.
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Providing clean and comfortable hotel accommodations to all the guests who enter our door is always our priority. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your input... read more
Low price was only upside Carpet was stained and room smelled like mildew.
Business response:
Dear Keith, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering our price, please give us another chance to serve you again.Sincerely,Hotel Management
The room need to redone, the bathroom, the kitchen, the carpet and floor… no battery at office for remote controls! No coffee machine in room…The breakfast is poor ! No map area, attractions or dinning information at the desk !
Business response:
Dear Eleanore, We are pleased to know by your rating that you had an overall great experience. However, we would like to apologize for the issues you had during your stay. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to continually improve, and we hope you will consider staying with us again in the future. We would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management
I don't like the fact that it's almost $100 sure I'd be told I can't have fun and sing on my karaoke machine only to find out the f****** room doesn't have hot water that night until the next morning you know so I took a cold shower and no I wasn't very comfortable and basically was told to keep my noise down because they've been getting a lot of bad reviews I'm not going to lie and make it sound better it wasn't
Business response:
Dear Neil, Thank you for sharing your feedback. We are sorry to learn that your experience with us did not meet all your expectations. Providing the best customer service is always our motto. Your comments are taken seriously and shared with the team for improvement as they help us to identify areas where we need to improve, and we are committed to addressing these issues. Apart from this, we hope you had a pleasant time. Please give us another chance in the future to provide you with a much-improved stay.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.