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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst one I have!!! Dirty room Carpet not clean Table broken Stink room Worst one. Wants refund!!!!! They did not help us at allll!!!!!
Walls are thin, bathroom was dirty, the shower had firt and hair in it. Front desk stated that the rooms are only cleaned every 14 days so if i want my room clean, its 10.00 extra. Breakfast was horrible including the coffee, when they had it. In order to get fresh towels, you had to take the dirty ones to the front desk to switch out but no wash clothes. Vent in bathroom didnt blow air so it was extremely hot. NEVER AGAIN!
Terrible
The room was hot. The bed was so squeaky and the fitted sheet was too small. Just the bed being so noisy with every move was bad, couldn’t sleep. The elevator was so noisy and rattling, almost woke up the dead. There was mold on the bathroom walls.
Seemed outdated worn and spooky walking thru hallway
Business response:
Dear Diana, We apologize that the atmosphere felt unwelcoming during your stay. The condition and appearance of our property should reflect comfort and care, and we regret that this was not your impression. Your comments have been shared with our team as we work on creating a more inviting experience for all our guests. Thank you again for your feedback, as it helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Bad Dirty nasty room blood stains looking like in the carpet
Business response:
Dear Mathew, We’re very sorry for the condition of the room you encountered. Discovering anything that appears unsanitary is unacceptable and falls far short of the standards we aim to maintain. Your comments have been shared with our housekeeping team for immediate attention. We appreciate you bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area. Sin... read more
Property was dirty and smelled very strong like febreeze.
Business response:
Dear Marty, We're sorry the condition and atmosphere of the property did not meet expectations. Every guest deserves a space that feels clean, fresh, and ready for their arrival, and we regret that we fell short of that mark. Your comments have been shared with the appropriate team so these concerns can be addressed with greater attention. We appreciate your feedback and the chance to improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Manageme... read more
The room and bathroom were overall clean, but the floor was sticky and there were odd odor’s throughout the hotel and our room.
Business response:
Dear Sally, We’re glad to know the room and bathroom met your expectations in terms of cleanliness, though we regret that the condition of the room and floors affected your comfort. Your comments have been shared with our team so they can review and address these concerns to ensure a more consistent and welcoming environment throughout the property. We appreciate your feedback and hope for the opportunity to make things better. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.