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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst last night of a trip ever. The tiles on the floor in my room were coming up when i stepped on them. Wasps in the room. Hotel lost power during the stay.
Business response:
Dear Michael, Thank you for choosing us. We want our guests to have a relaxed and comfortable hotel experience. However, we are sorry for the concerns in the room that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight during your time here. To ensure that your room is reviewed and action is taken, we will share these notes with our team. Considering this a rare case, please return, and we hope to provide a better experi... read more
Nobody at front desk They didn’t have anyone at the front desk to check out at all
Business response:
Dear Bryanna, Thank you for your review. Please accept our sincere apologies for our front desk associates not providing you with the excellent service we strive for daily. Your valuable feedback has been shared with our team, and we will take measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope to welcome you back soon! Sin... read more
Hallways smelled musty and funky gym shoes . Elevator sounded like it was about to bust and fall. If you wanted extra towels you would have to walk all the way down to the front desk to get them.
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Our housekeeping team is already at work to review the areas, including the elevator and hallways. We are grateful that you have brought these concerns to our attention as we are... read more
Need to do better with the cleaning of rooms and pest control
Business response:
Dear Derrick, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our a... read more
Filthy run down room. I killed 4 cockroaches. The inside of the microwave was very dirty. No hot water in the shower for a day. The kitchens do not have any cooking utensils, no pots or pans, no plates, nothing. No point paying for a kitchen if you can't use it.
Business response:
Dear Joseph, We are truly sorry to learn about your negative experience during your stay. Your feedback is vital to us, and we take your concerns very seriously. We strive to provide excellent service to all of our guests, and it is disappointing to learn that your stay did not reflect our commitment to quality. We have taken note of your comments regarding the cleanliness of the room, the lack of hot water, and the absence of kitchen utensils. We will be conducting a thorough investigation into these matters to ensure that ... read more
The property is more like a hostile than a hotel. It felt like people lived there as opposed to staying there like a hotel. I won’t be staying there again
Felt unsafe and checked out after being there 2 hrs. The smell of cigarettes & marijuana filled the hallway. Even our room that was supposed to be smoke free had a major smoke oder and cigarette burns on the counter in the bathroom.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.