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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely low quality, smelly carpets and humid rooms.
Business response:
Dear Yadira,Thank you for sharing your feedback with us. We are sorry for not meeting your expectations during your stay. We take concerns about cleanliness and comfort seriously. This will be addressed with our housekeeping team to ensure our spaces are fresh, clean, and comfortable for all. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional visit you deserve whenever you return to the area.Sincerely,Hotel Management
Not that clean
Business response:
Dear Dotch, Thank you for your feedback. We’re sorry to hear that the cleanliness of your room did not meet your expectations. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short during your stay. We’re addressing this concern with our housekeeping team to ensure improvements are made. Your comments are valuable in helping us enhance our services. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
Help The overall cleanliness of the hotel was poor. The hotel needs a major upgrade.
Business response:
Dear Chris, Thank you for your feedback. We're sorry to hear about the cleanliness issues and that our facilities did not meet your expectations. We understand the importance of maintaining high standards and will address these concerns with our team. Your comments about the need for upgrades are noted, and we are working on making necessary improvements. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Not a good place The room was in bad shape, full kitchen with no equipment, had to be ordered as needed. Room came with at least one cockroach. Bed was old and worn out, sagged badly in the middle. Shower was not particularly clean. Refrigerator and a number of other things were rusted. Mirror in the main room was about to fall off the wall, not properly installed.
Business response:
Dear Cyril, Thank you for your feedback. We are sorry about the issues you encountered during your stay. This does not reflect our standards, and we will address these concerns with our team immediately. We appreciate your comments on the room conditions, kitchen equipment, and cleanliness, as they help us improve. Please accept our sincere apologies for the inconvenience caused. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
No ice machine. Needs updating really bad. Semi clean room. Found blood on the blanket. Curtains were so wrinkled they looked like they had been in a fight.
Business response:
Dear Cynthia,Thank you for your feedback. We're sorry to hear about the issues you experienced during your stay, including the condition of the room and the ice machine. We take cleanliness and comfort seriously and will address these concerns promptly. Although we don't have ice machines due to our fully equipped kitchens with ice trays, we apologize for any inconvenience this may have caused. Your input helps us improve, and we hope you'll consider staying with us again for a better experience. Thank you for being our gues... read more
Mid very old and stinker like pot
Business response:
Dear Ruth, Thank you for choosing us. Providing a clean and comfortable environment for our guests is our priority. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Also, instruct the team to double-check the rooms before delivery. Further, we will share your remarks with the respective team to keep the hotel up-to-date and fresh. Pleas... read more
The property is old and very used. A new company purchased the property and is working on updating it. It needs a lot of improvement. Sabrina was amazing. She has been working very long hours and needs help. The reservation was booked through Expedia a month in advance for two beds. However, when we arrived we were informed they were overbooked. Sabrina was had worked a 16 hour shift and did everything she could to help us for the night. She set us up with one bed for the night. We were tired after a long day and were happy ... read more
Business response:
Dear Martha, Thank you for choosing us and appreciating the new management team. We try to honor every request, but we regret that your room was not as you expected. Your remarks about our associate's helpful attitude and hardworking nature are really a joy to hear. We will use your suggestions and inputs for future improvements in our services. We are wholly committed to regaining your trust and hope for the opportunity to welcome you back.Sincerely,Hotel Management
Run down, and bugs! The shower just gave the option of extremely hot and boiling hot water. After my complaint I received a 50% discount. But I smelled like a skunk without a shower for 2 days.
Business response:
Dear Hans, Thank you for selecting us. We always try to make our guests happy and satisfied during their stay with us. We sincerely apologize for the team's effort in handling your request. To handle this situation better, we will engage our staff in a discussion to identify what went wrong. Also, our housekeeping team is checking the room to ensure everything is in order. Please allow us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to serve you again soon. Si... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.