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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty, stains on carpet, shower had stains, and roaches everywhere.
Business response:
Dear Patricia, We deeply regret the cleanliness issues you encountered during your stay. Your feedback regarding the stained carpet, shower, and presence of pests is being taken very seriously. This is not the standard we aim to provide, and we apologize for any discomfort caused and appreciate your patience. We will initiate a thorough review with our housekeeping and pest control teams to address and rectify these problems immediately. We hope you will consider staying with us again for a significantly improved experience.... read more
Older property with poor furniture. Staff was not exactly user friendly. Convenient location to restaurants.
Business response:
Dear Odis, Thank you for your recent stay and your feedback. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. However, we are glad our location was convenient for everything you wanted to do on this visit. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the best on your travels and look forward to your return.Sincerely,Hotel Management
Not worth the headache My trip was planned for May 17th - May 19th. Unfortunately there was a tornado on May 16th. I called the next morning to see if the building was still habitable but there was no answer. I showed up at 1 p.m. on May 17th to check if I was going to be able to stay or have to find somewhere else. I entered the dark building dimly lit by a candle at the front desk. It was a ghost town so I rang the bell for assistance. A male employee came out and said the building lost power and that he wasn’t able to acc... read more
Business response:
Dear Eric, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Although I was staying on a non smoking floor the hallways smelled like Marijuana. My entire room smelled like cigarettes. I brought this up to the front desk and i was told unfortunately people still smoke in non smoking rooms even when they arent supposed to. He did however offer to change my room but the entire floor smelled like smoke!!! They need to better manage the property. Also there was no hot water in my room. Very disappointed
Business response:
Dear Nusrat, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations and apologize for any disturbances from nearby guests. We appreciate you bringing this issue to our attention and apologize for the inconvenience. We appreciate your feedback and hope to welcome you back ... read more
On the internet they offer everything different, the photos are good, but in reality not, everything is old, dirty, the carpets are dirty, it smells bad, and in addition the supposed breakfast is a coffee and muffins or cereal bars, very disappointed with this hotel, We even left one day before the stay for which we paid was up.
Business response:
Dear susan, Thank you for sharing your experience with us. We apologize for any discrepancies between our online presentation and the actual condition of our facilities. Your feedback regarding cleanliness and breakfast offerings is concerning, and we will address these issues with our team to ensure improvements are made. We regret any disappointment caused during your stay and understand your decision to leave early. Your comments are valuable, and we appreciate the opportunity to learn and grow from them. We hope to have ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.