Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Wendy, We are deeply sorry to hear about your experience during your recent stay. Losing power and encountering pests are certainly not the standard of service we strive to uphold. Please know that we take these matters seriously and are addressing them promptly with our team. Your comfort and satisfaction are of utmost importance to us, and we sincerely apologize for any inconvenience caused. We value your feedback and hope you might consider giving us another opportunity to provide you with a more positive experience ... read more

Business response:

Dear Juan Felix, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness oversights and power outage concerns, and we will address them immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Mana... read more

Business response:

Dear Kody, Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage that impacted your trip and would like to offer our apologies for the inconvenience. Your feedback is crucial, and we are working on avoiding such inconveneince to ensure a smoother and more comfortable experience for our future guests. We appreciate your patience and hope you'll consider staying with us again for an improved stay.Sincerely,Hotel Management 

Business response:

Dear Moneika, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Maria, We apologize for the unsettling experience you encountered during your brief stay. Your comfort and safety are our utmost priorities, and we regret any discomfort caused by encountering other guests inebriated in the common areas. Additionally, we sincerely apologize for the presence of cockroaches in your room. We understand the impact of these issues on your stay, and we hope your family emergency was resolved satisfactorily. Your feedback is valuable, and we will take proactive measures to address these concer... read more