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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone busted my front and back windows with a rock
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I called ahead because I was going to be arriving after midnight. The person I spoke to ensured me there were no special procedures for checking in or accessing the lobby. However, when I arrived exhausted from the drive, I was met by a locked door and phone to call and request service. The phone rang and rang. I banged on the door and called multiple times... no answer. I called the hotel directly from my cell phone and no answer. I finally contacted the booking service, they called the manager, and someone opened the door.... read more
Business response:
Dear Reagan, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is disheartening that we failed to provide the seamless check-in experience you expected, especially during such a challenging time for you. Your feedback regarding the lack of response and the attitude of our staff is concerning, and we are addressing this internally to prevent such incidents in the future. Please accept our sincerest apologies for the added stress this caused during your visit to Houston. Should your ... read more
Smoking room and trash under the bed, dirty/nasty! This had to be a smoking room labeled none smoking, it was bad…and under the bed was a half eaten apple and other trash that we threw out, that was there for quite some time. The next day I asked for room service because our trash was full and we wanted fresh towels, the lady at the front desk said by the time we came back, we would have a clean room and fresh towels. We came back in the evening and nothing was done, after going back down, another employee said there is no r... read more
Business response:
Dear Guest, Thank you for taking the time to write a detailed review about your recent stay at our hotel. Your feedback is of the utmost importance to us, and we appreciate you bringing these matters to our attention. We understand how frustrating these issues must have been, and we sincerely apologize for not meeting your expectations. We are committed to maintaining a comfortable and stress-free environment for our guests and will address these concerns with the respective teams to prevent future occurrences. While we regr... read more
Disappointed My room had a roach infestation, noise all night from the highway and Elevator did not work.
Business response:
Dear Willie, We sincerely apologize for the disappointment you experienced during your recent stay. Your feedback about the roach infestation, noise disturbance, and elevator issue deeply concerns us. Please accept our heartfelt apologies for any inconvenience or discomfort caused. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we will address these issues with our team to ensure improvements are made. We hope you will ... read more
Someone tried several times to get into my room during night and early morning hours , thankful for dead bolt or they would have gotten into my room…finally saw a naked woman standing in the hallway No safe or secure
Business response:
Dear Margaret, We sincerely apologize for the upsetting experience you had during your stay, and we deeply regret that you felt insecure at our hotel. Your feedback is taken seriously, and we will review this incident with our team to determine what went wrong and how we can avoid future inconveniences for our guests. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Sincerely,Hotel Management
Will never stay at Extended Stay Hotel Again Basically, nothing was as promised in the description of the hotel.
Business response:
Dear FLOYD, We sincerely apologize for the disappointment you experienced during your stay. Your satisfaction is important to us, and we regret any discrepancies between our hotel description and your actual experience. We strive to provide accurate information to our guests and meet their expectations. We take your feedback seriously and will review our descriptions to ensure accuracy. We understand your frustration and hope you will reconsider staying with us. If you decide to give us another chance, we will exceed your ex... read more
5 night, 6 day stay and truthfully, this isn't a hotel I would come back to and stay longer for 2 nights - ESPECIALLY with kids. The "Breakfast Included" is hot coffee, instant oatmeal, small prepackaged muffins and a basket of nutrigrain bars. Granted this is a budget hotel, some fresh fruit options like apples and oranges would have been nice. Personel was friendly. You have to request house keeping and utensils. Rooms are VERY dated, smelled VERY musty, and the bed didn't even have a nice comforter, only two thin scratchy... read more
Business response:
Dear Christina, We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand your concerns regarding the limited breakfast options and the outdated room amenities, and we appreciate your feedback. Providing a comfortable and enjoyable experience for all our guests is our utmost priority, and we regret that we did not meet your expectations. We will address the issues you have highlighted to improve our services and facilities. Your safety and satisfaction are important to us, an... read more
Disgusting place Lady at the front desk I’m was very rude..Hotel has no lobby or public restrooms..Toilet stopped working no maintenance or manager working until Monday..I was told to come get a plunger from the front desk and work on the toilet myself.no ice machines
Business response:
Dear Jaquala, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.