This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE EXPERIENCE Upon getting off the elevator to go to room 318, it smells strongly with a dog odor . Upon entering the room the odor became worse and made me nauseous. I returned to the front desk requesting another room. They had none. I called BOOKING who told me it was non refundable. I went back to the front desk and they found me another riom after 3pm. This room was ok UNTIL I encountered a huge ROACH crawling early the next morning. Now I'm concerned if any crawled in my luggage which I was afraid to bring into m... read more
Business response:
Dear Samuel,We sincerely apologize for the discomfort and frustration you experienced during your stay. The issues you described regarding cleanliness are concerning, and we deeply regret that this affected your visit. We also understand how unsettling it must have been, and we assure you this is not typical of our standards. Your feedback will be shared with our team to address these concerns and improve future guest experiences. We would like the opportunity to serve you better in the future and hope you will consider a re... read more
After spending so much staying there… I just read I had housekeeping if you stayed over 7 days. I stayed 30. I only had them clean my room 1 time because I checked out. Also I asked the male manager several times for sheets but yet my past 3 nights I had to use my own from my luggage.
Business response:
Dear Alexander,We deeply regret that your experience did not meet your expectations, especially after an extended stay with us. We sincerely apologize for the lack of communication regarding housekeeping services and for the inconvenience of not receiving the sheets you requested. This situation does not reflect the level of service we aim to provide. We are addressing this with our team to ensure better clarity on housekeeping and more responsive service in the future. We hope to have another opportunity to welcome you back... read more
Hallways smelled putrid… hair was on towels.. and the front desk SAID MY ROOM NUMBER OUTLOUD instead of just pointing to the written number. That is a safety issue. Good location and parking. If u need a place to stay for a night and that’s it then it works.
Business response:
Dear Kelsey, Thank you for sharing your feedback. We deeply regret that certain aspects of your stay did not meet expectations and appreciate you bringing these concerns to our attention. Guest safety and comfort are our highest priorities, and your comments will be addressed promptly with the team. We’re glad you found the location and parking convenient and hope to provide a more positive experience in the future.Sincerely,Hotel Management
My flight was cancelled and I was not able to cancel any of my nights.
Business response:
Dear Lauren,We’re sorry about your flight cancellation and the frustration of being unable to adjust your reservation. We understand how unexpected travel changes can create added stress and regret any inconvenience this has caused. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Thx
Business response:
Dear Michelle,We’re sorry that your experience didn’t meet expectations. We truly value your input, and we understand that your stay was not as you hoped. We’re committed to making improvements and ensuring a more comfortable experience for all of our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
The images showed are not the same as when you are there. The whole room smelled like cigarettes, and the hallways and entrance door smelled like marijuana. The furniture was antique and old. Indeed never again will I stay in this place.
Business response:
Dear Urioste,We regret that your stay did not meet expectations and that the condition of the property left you disappointed. Providing a fresh and inviting environment is a priority, and we apologize for any discomfort caused by the odors and the state of the furnishings. Your feedback about the appearance and condition of the accommodations is valuable and will be addressed with our team to ensure improvements are made. We do hope you will stay with us another time so we can provide you with a much more satisfying experien... read more
Washrooms are not good
Business response:
Dear Rajesh,Thank you for your feedback. We regret that the condition of the washroom did not meet your expectations. Maintaining a clean and functional environment is a priority, and we will address this concern with our team to ensure improvements are made. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
The non-breakfast motel No breakfast, just instant oatmeal, hot water and coffee two out of three days; other day nothing because no water. No attempt was made to compensate for lack of water. Could not even brush teeth.
Business response:
Dear James, Thank you for your feedback. We apologize for the concerns you had about our water supply and are also disappointed you were not happy with the variety of breakfasts we offer. Your comments will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will revisit, as we would love to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
A roach in the bathroom. No supplies in kitchen unless requested. Linens thin and coarse. Is a 2.5 star hotel for a reason. Dark dingy hallways. Load refrigerator in room.
Business response:
Dear Eileen, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.