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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
GO SOMEWHERE ELSE! Wow... This place is awful. Our room had a hole in the wall with a pile of drywall below it. The bathroom was dirty. The floors hadn't been swept. It smelled like a dog kennel. I'll never stay here again.
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Providing clean and comfortable hotel accommodations to all the guests who enter our door is always our priority. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your input... read more
Low price was only upside Carpet was stained and room smelled like mildew.
Business response:
Dear Keith, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering our price, please give us another chance to serve you again.Sincerely,Hotel Management
The room need to redone, the bathroom, the kitchen, the carpet and floor… no battery at office for remote controls! No coffee machine in room…The breakfast is poor ! No map area, attractions or dinning information at the desk !
Business response:
Dear Eleanore, We are pleased to know by your rating that you had an overall great experience. However, we would like to apologize for the issues you had during your stay. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to continually improve, and we hope you will consider staying with us again in the future. We would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management
I don't like the fact that it's almost $100 sure I'd be told I can't have fun and sing on my karaoke machine only to find out the f****** room doesn't have hot water that night until the next morning you know so I took a cold shower and no I wasn't very comfortable and basically was told to keep my noise down because they've been getting a lot of bad reviews I'm not going to lie and make it sound better it wasn't
Business response:
Dear Neil, Thank you for sharing your feedback. We are sorry to learn that your experience with us did not meet all your expectations. Providing the best customer service is always our motto. Your comments are taken seriously and shared with the team for improvement as they help us to identify areas where we need to improve, and we are committed to addressing these issues. Apart from this, we hope you had a pleasant time. Please give us another chance in the future to provide you with a much-improved stay.Sincerely,Hotel Man... read more
I booked here because they have a hot tub. I even called to make sure it’s hot and was told it was. I arrived and my room was less than impressive. Brocken Tv mount, sticky remote I didn’t want to touch. Bathroom light was a strobe light - very poor attendance to the little things. I would recommend paying a little more for the Hyatt or any other place.
Business response:
Dear Dan, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Managem... read more
The smell in the lobby was awful. The place was dirty. The photos do not accurately depict this property.
Business response:
Dear Elizabeth, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.