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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Came to the door at 11:04pm and the lady said to tell me call hotels.com and get a refund. They didn’t care that we came in late and delayed flights because of a storm in Dallas. She had 20-30 people who have been flying in from random places since 4am.
Business response:
Dear Emma, We deeply regret the inconvenience you encountered upon your late arrival at our hotel. Your experience does not align with the level of service we strive to provide. We understand the frustration caused by the delayed flights due to the storm, and we apologize for not meeting your expectations during this challenging time. We take your feedback seriously and will address the situation to ensure a smoother and more accommodating check-in process. We value your business and sincerely hope for the opportunity to mak... read more
Need cleanliness It was not so good, the carpet was dirty, no one turned to vacuum the carpet in 3 days, , I didn't like to take my towels at front desk to change with a new one, the airconditioner was dirty from outside, dust on it, do not know about inside, small bug was outside the A/C, due to which we was having itching and couldn't sleep comfortable. Overall hotel need renovation in those areas.
Business response:
Dear Wajahat, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations regarding cleanliness and convenience. We understand the importance of clean accommodation and a well-maintained environment and will address these concerns to ensure improvements. Your honesty is appreciated as it helps us identify areas for enhancement. We hope you will consider giving us another opportunity to provid... read more
Latch your doors. I checked in on a Thursday night. I went to the front and learned that you can have them provide housewares such as pots, plates, and silverware. Because it is an extended stay and they have a refrigerator, stovetop, and microwave, they expect you to cook for yourself. On Friday morning, I went to what most people would expect to be a continental breakfast. It consisted of hot water, coffee, oatmeal, and tiny muffins. It was not what I had hoped, but again, you can cook and get what you want. They had an ir... read more
Business response:
Dear David, We sincerely apologize for the inconvenience and discomfort you experienced during your recent stay with us. It is disheartening to hear about the unexpected encounter with hotel management entering your room, which understandably left you feeling uneasy and your privacy violated. Please accept our deepest apologies for any distress caused by this incident. Your feedback regarding the continental breakfast offerings and the availability of housewares for extended stays is also duly noted, and we will review our s... read more
When i book the hotel the it say that they have free breakfast included…. Lie!!! The “breakfast is just coffee and muffins nothing else.. so don’t believe in what the have on the website, room needs to be remodeled I found chips on the side of my bed, the bathroom had hairs, I didn’t complain about it or even bothered to brought it up to the front desk because I was just there for one night but they definitely need to work on the cleaning and remodeling
Business response:
Dear Graciela, Thank you for the review. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast and the disappointment regarding your room's cleanliness. Your feedback is valuable, and we'll address these issues promptly to ensure a more satisfactory experience for our guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management
Very bad service !
Business response:
Dear Gabriela, We're sincerely sorry about your dissatisfaction with our service. We prioritize Providing excellent service, and we regret falling short of your expectations. Your feedback is important, and we'll address any issues to ensure improvements. We value your business and hope to regain your trust in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
My stay was horrible. For the type of money that is charged we should be able to have some type of hot breakfast. The restrooms are horrible.. and it' stinks
Business response:
Dear Roneisha, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Further, we regret our breakfast choices were not to your expectations, and your remarks are discussed with the person concerned. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. S... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.