This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couple trip ruined The view of the most parking lot was NOT pleasant, the room was very HOT, the bathroom looks & feels like it was from the 70’s, I would NOT rent again
Business response:
Dear Valencia, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Dump! Room was supposed to be “non-smoking” but reeked of old stale cigarette smoke. Stains on tables and carpet….need shoes to walk around the room. You get what you pay for….my fault….should have known better.
Business response:
Dear Kelly, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstan... read more
No key card. No complimentary water/ice. Had to ask for a remote to TV
Business response:
Dear Angela, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping and maintenance team ... read more
Someone stole their key card machine so we weren’t able to get a key made for our room staff had to walk up to our room to let us in each time which wasn’t really safe and didn’t make us fee comfortable that they had access to our room and our possession but we didn’t and we weren’t told about this issue until after we had already paid
Business response:
Dear Carron, Thank you for sharing your experience, and we sincerely apologize for the inconvenience and discomfort you encountered during your stay. We understand how frustrating and unsettling it must have been not to have access to your room key. Please know that your feedback is important, and we are working on solutions to prevent this from happening again. The safety and comfort of our guests are our top priorities, and we deeply regret that this situation made you feel otherwise. We hope you will give us another oppor... read more
My recent stay at the hotel was incredibly disappointing. We were placed at the end of the third-floor hallway, where there was a trail of trash, making the atmosphere feel unwelcoming. When I opened the blinds, they fell down, and despite calling maintenance, they never returned, leaving our door propped open for hours. This made us feel unsafe, especially in a location that felt vulnerable. The room reeked of marijuana, and the so-called breakfast was just a grab-and-go option, not what was advertised. Overall, I felt that... read more
Business response:
Dear Julie, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered during your recent stay. The issues you raised regarding the cleanliness of the hallway, the maintenance delay, and the condition of your room are unacceptable and not reflective of our standards. Your safety and comfort are our top priorities, and we are taking your concerns seriously. We will address the trash issue with our housekeeping team and investigate the maintenance delays to ens... read more
The worst last night of a trip ever. The tiles on the floor in my room were coming up when i stepped on them. Wasps in the room. Hotel lost power during the stay.
Business response:
Dear Michael, Thank you for choosing us. We want our guests to have a relaxed and comfortable hotel experience. However, we are sorry for the concerns in the room that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight during your time here. To ensure that your room is reviewed and action is taken, we will share these notes with our team. Considering this a rare case, please return, and we hope to provide a better experi... read more
Nobody at front desk They didn’t have anyone at the front desk to check out at all
Business response:
Dear Bryanna, Thank you for your review. Please accept our sincere apologies for our front desk associates not providing you with the excellent service we strive for daily. Your valuable feedback has been shared with our team, and we will take measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope to welcome you back soon! Sin... read more
Hallways smelled musty and funky gym shoes . Elevator sounded like it was about to bust and fall. If you wanted extra towels you would have to walk all the way down to the front desk to get them.
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Our housekeeping team is already at work to review the areas, including the elevator and hallways. We are grateful that you have brought these concerns to our attention as we are... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.