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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No me gusta que el personal fume dentro de la instalación. Quedan los pasillos oliendo a cigarros. Las habitaciones son muy sencillas. Lo que sí me gustó fue la facilidad del estacionamiento.
Business response:
Dear Jesús, Thank you for reviewing your stay. We take pride in providing our guests with a clean, fresh environment, and we apologize for anything overlooked during your stay. Thank you for bringing this to our attention so we can address it appropriately. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
i arrive to the hotel and they don’t call to inform me that there were no rooms available
Business response:
Dear Lukusa, Thank you for sharing your experience. We apologize for any inconvenience caused by the lack of communication regarding room availability upon your arrival and for the inconvenience this must have caused. Please know that we take your feedback seriously and will address this issue internally to ensure it does not happen again. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a more seamless experience. Thank you for bringing this matter to our attention.... read more
The staff were all friendly! There was a dog across the hall from us that barked all the time. The room next to us kept either playing loud music or had their TV on loud in the middle of the night. The hallway was not vacuumed the whole time we were there. There was still food in the refrigerator from the people that stayed before us. The TV kept going out and the channel selection was horrible.
Business response:
Dear Harry, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our nice staff, please allo... read more
Getting off the elevator onto the 2nd floor reeked of mildew! The entire hallway stunk!! The room was outdated. The refrigerator was not clean, it had left over droppings of someone else’s food! And a roach came out of the patched up hole in the bath tub! I reported to the front desk & she just looked at me!! I was staying there to be close for treatment at Md Anderson!
Business response:
Dear Felisha, Thank you for staying with us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your... read more
Yuk Whole entire hotel smells like weed. The room looked/smelled like there was flood in there. All the cabinets, floors, furniture looked/smelled like there had been water damage. Sheets were all stained up. I’ve stayed at this hotel before & didn’t have any issues. Definitely won’t stay again!
Business response:
Dear Heidi, Thank you for choosing our hotel and sharing your experience. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
TRASH TRASH TRASH TRASH TRASH TRASH hotel. Run down property. Counter top in kitchen coming aloose, caulking around base of tub is brown & mildew & needs replacing, dresser scratched & scuffed up. Odor in room. Tv small for room size. Refund requested.
Business response:
Dear Diedria, Thank you for being our guest. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider gran... read more
None of the air conditioning units worked we tried 3 rooms and the manager knew it. I asked for a refund, he lied and said he would do so, only to change his mind after my trip was over. Not worth it
Business response:
Dear DeMario, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.