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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to do better with the cleaning of rooms and pest control
Business response:
Dear Derrick, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our a... read more
Filthy run down room. I killed 4 cockroaches. The inside of the microwave was very dirty. No hot water in the shower for a day. The kitchens do not have any cooking utensils, no pots or pans, no plates, nothing. No point paying for a kitchen if you can't use it.
Business response:
Dear Joseph, We are truly sorry to learn about your negative experience during your stay. Your feedback is vital to us, and we take your concerns very seriously. We strive to provide excellent service to all of our guests, and it is disappointing to learn that your stay did not reflect our commitment to quality. We have taken note of your comments regarding the cleanliness of the room, the lack of hot water, and the absence of kitchen utensils. We will be conducting a thorough investigation into these matters to ensure that ... read more
The property is more like a hostile than a hotel. It felt like people lived there as opposed to staying there like a hotel. I won’t be staying there again
Felt unsafe and checked out after being there 2 hrs. The smell of cigarettes & marijuana filled the hallway. Even our room that was supposed to be smoke free had a major smoke oder and cigarette burns on the counter in the bathroom.
Extremely low quality, smelly carpets and humid rooms.
Business response:
Dear Yadira,Thank you for sharing your feedback with us. We are sorry for not meeting your expectations during your stay. We take concerns about cleanliness and comfort seriously. This will be addressed with our housekeeping team to ensure our spaces are fresh, clean, and comfortable for all. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional visit you deserve whenever you return to the area.Sincerely,Hotel Management
Not that clean
Business response:
Dear Dotch, Thank you for your feedback. We’re sorry to hear that the cleanliness of your room did not meet your expectations. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short during your stay. We’re addressing this concern with our housekeeping team to ensure improvements are made. Your comments are valuable in helping us enhance our services. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.