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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Happy Valentine's Day Let me start off with the staff they were very idle minded not really nice.. I have two children that are under the age of five. It also says continental breakfast and super is not it's expired muffins and hot coffee with no sugar. Not trying to just complain but my daughter my two-year-old actually shocked yourself on a light that doesn't even work inside of the room. I had to take my 2-year-old to the emergency care and thank God that I did because as the front I was actually giving them a chance to e... read more
Business response:
Dear Brandy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Property was not up to par. The hallways smelled the elevator smelled, the room was was very outdated. The furniture was beat up and old the microwave was dirty, the bathroom was very bad looking the toilet you had to flush it twice and the shower when you opened it made a loud noise thought it was going to blow up. The breakfast was muffins coffee and granola bars. They need an upgrade bad the pictures online and in person was way two different things it was horrible.
Business response:
Dear Weslen, Thank you for taking the time to share feedback regarding your recent stay. We are sorry to hear that we fell short of meeting your expectations and disappointed to learn of the issues you faced during your stay. Your comments have helped us identify areas we may need to improve, and we will take any necessary action to ensure that we provide the outstanding experience our guests deserve. We hope you will give us another opportunity to serve you and demonstrate our commitment to exceptional service.Sincerely,Hot... read more
It had a kitchen but no utensils or no coffee pot or coffee or breakfast that was advertised.
Business response:
Dear Chris, Thank you for being our guest. We are sorry for the inconvenience caused and will discuss with the team to actively handle such concerns as we advance. In response to your feedback, we will discuss with our concerned team to recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is there to improve your time with us. Never hesitate to speak to them. We regret that you were not informed about our kitchenware policy that they are kept at the front desk to ensure cle... read more
HOTELS.COM says they serve breakfast & they dont. Hallways smelled like pee. Walls are paper tin you can hear the stomps people were doing up stairs. They dont have a ice matchine
Business response:
Dear Carlos, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management
We checked in and 5 minutes after getting into our room we heard screaming and yelling next door. At first, we dismissed it thinking maybe kids were playing. An hour later, the yelling and screaming was in the hallway. Ended up having to call the lobby and they moved us to a different room. Then the cops showed up to find out what was causing the fight in the room and hallway.
Business response:
Dear Miguel, We sincerely apologize for the disruption you experienced during your stay. Your comfort and safety are our top priorities, and we deeply regret any inconvenience caused by the disturbance. We appreciate your understanding in contacting the lobby, and we immediately moved you to a different room. We apologize for the inconvenience and appreciate your patience. We are actively addressing these issues to prevent any recurrence. We hope you consider giving us another chance to provide you with a more peaceful and e... read more
Don’t say online breakfast included and after you check in at the front desk it is posted that due to the city the hotel can’t provide breakfast. This is misleading.
Business response:
Dear Guest, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience caused by the breakfast choices not meeting your taste, and we will check with the team for improvement. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.