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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not what I expected very different then the website makes it look . blanket was dirty hotel very rundown I picked it cause it said breakfast included until I got there and they had signs that said no longer serving breakfast due to city shutting it down very disappointed would nit rent was t agian
Business response:
Dear Maria, Thank you for selecting our hotel for your recent visit. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with ... read more
Where's the Coffee, Kitchen Utensils & More? Not as advertised. For an Extended Stay no kitchen utensils, pots, plates, coffee cups or maker. Grab & Go breakfast suspended since December 11,2023. Told that City of Houston did not renew their food service permit. REALLY! 5 weeks and still no permit. Not even coffee available in lobby. Front desk staff said if you want coffee you have to go to a restaurant or coffee shop. Carpet in entry hallway has wear holes, see photos. Should get money back. This and other Wyndham properti... read more
Business response:
Dear Valorien J, Thank you for choosing our hotel for your visit. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Since... read more
Run down and smelled!! We stayed due to event town. Due to everywhere being well overpriced I chose this hotel. It was clearly run down, no breakfast as advertised on the amenities. It smelled horrible. Staff was friendly and that is about the only positive thing. Would not stay here again unless forced to from being priced out of the other nearby hotels again.
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide ... read more
No dishes or coffee maker. No coffee available at all, no vending machines or breakfast onsite. You had to request paper cups for water.
Business response:
Dear Marianna, We sincerely apologize for the inconvenience you faced due to the lack of amenities and services during your stay. We aim to provide a comfortable and well-equipped experience, and we regret falling short of your expectations. Your feedback is crucial, and we will address these issues promptly to ensure improvements. Once again, we apologize for any inconvenience you experienced, and we hope you will give us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
The place was smelling. I had to check out a day before my actual check out date. I couldn't contain the pest especially the bed bugs😭😭😭
Business response:
Dear Clement, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.