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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Help The overall cleanliness of the hotel was poor. The hotel needs a major upgrade.
Business response:
Dear Chris, Thank you for your feedback. We're sorry to hear about the cleanliness issues and that our facilities did not meet your expectations. We understand the importance of maintaining high standards and will address these concerns with our team. Your comments about the need for upgrades are noted, and we are working on making necessary improvements. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Not a good place The room was in bad shape, full kitchen with no equipment, had to be ordered as needed. Room came with at least one cockroach. Bed was old and worn out, sagged badly in the middle. Shower was not particularly clean. Refrigerator and a number of other things were rusted. Mirror in the main room was about to fall off the wall, not properly installed.
Business response:
Dear Cyril, Thank you for your feedback. We are sorry about the issues you encountered during your stay. This does not reflect our standards, and we will address these concerns with our team immediately. We appreciate your comments on the room conditions, kitchen equipment, and cleanliness, as they help us improve. Please accept our sincere apologies for the inconvenience caused. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
No ice machine. Needs updating really bad. Semi clean room. Found blood on the blanket. Curtains were so wrinkled they looked like they had been in a fight.
Business response:
Dear Cynthia,Thank you for your feedback. We're sorry to hear about the issues you experienced during your stay, including the condition of the room and the ice machine. We take cleanliness and comfort seriously and will address these concerns promptly. Although we don't have ice machines due to our fully equipped kitchens with ice trays, we apologize for any inconvenience this may have caused. Your input helps us improve, and we hope you'll consider staying with us again for a better experience. Thank you for being our gues... read more
Mid very old and stinker like pot
Business response:
Dear Ruth, Thank you for choosing us. Providing a clean and comfortable environment for our guests is our priority. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Also, instruct the team to double-check the rooms before delivery. Further, we will share your remarks with the respective team to keep the hotel up-to-date and fresh. Pleas... read more
The property is old and very used. A new company purchased the property and is working on updating it. It needs a lot of improvement. Sabrina was amazing. She has been working very long hours and needs help. The reservation was booked through Expedia a month in advance for two beds. However, when we arrived we were informed they were overbooked. Sabrina was had worked a 16 hour shift and did everything she could to help us for the night. She set us up with one bed for the night. We were tired after a long day and were happy ... read more
Business response:
Dear Martha, Thank you for choosing us and appreciating the new management team. We try to honor every request, but we regret that your room was not as you expected. Your remarks about our associate's helpful attitude and hardworking nature are really a joy to hear. We will use your suggestions and inputs for future improvements in our services. We are wholly committed to regaining your trust and hope for the opportunity to welcome you back.Sincerely,Hotel Management
Run down, and bugs! The shower just gave the option of extremely hot and boiling hot water. After my complaint I received a 50% discount. But I smelled like a skunk without a shower for 2 days.
Business response:
Dear Hans, Thank you for selecting us. We always try to make our guests happy and satisfied during their stay with us. We sincerely apologize for the team's effort in handling your request. To handle this situation better, we will engage our staff in a discussion to identify what went wrong. Also, our housekeeping team is checking the room to ensure everything is in order. Please allow us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to serve you again soon. Si... read more
Very dirty, stains on carpet, shower had stains, and roaches everywhere.
Business response:
Dear Patricia, We deeply regret the cleanliness issues you encountered during your stay. Your feedback regarding the stained carpet, shower, and presence of pests is being taken very seriously. This is not the standard we aim to provide, and we apologize for any discomfort caused and appreciate your patience. We will initiate a thorough review with our housekeeping and pest control teams to address and rectify these problems immediately. We hope you will consider staying with us again for a significantly improved experience.... read more
Older property with poor furniture. Staff was not exactly user friendly. Convenient location to restaurants.
Business response:
Dear Odis, Thank you for your recent stay and your feedback. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. However, we are glad our location was convenient for everything you wanted to do on this visit. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the best on your travels and look forward to your return.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.