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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is in a convenient location however the bad smell throughout the property overshadowed that. I will not stay here ever again. I had to go to the store and buy an air purifier for the room as the smell was that bad.
Business response:
Dear Armando, Thank you for taking the time to evaluate your stay. Although we very much appreciate that you liked the convenience of our location, we are sorry for the issue that kept you from thoroughly enjoying your visit. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
This is my first time reviewing a property I’ve stayed at on Expedia. Sure we’ve had our fair share of bad hotels but this one….. OMG. Absolutely disgusting. Sheets smelled. Pillows smelled. Towels smelled. The whole room and hallways smelled. When we asked for new pillows and sheets front desk lady said “there isn’t any more to give” we paid around $90 and honestly we would have been better off sleeping in our vehicle. What makes me upset about this property is there is a “10 check cleaning” policy that mentions manager che... read more
Business response:
Dear Amanda, Thank you for sharing your review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Also, we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; w... read more
I was laying down and seen some roaches. The staff wouldn't let us check in until 2:30pm and was very rude about it. " I don't know why the apps keep telling people they can check in at 11am, check in aint till 2. So you need to come back then. And it's first come first serve. Even if you paid for your room already" horrible customer service. It said something about complementary breakfast and there was none to be found all weekend.
Business response:
Dear Anthony, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. Moreover, we apologize for your allotted suite not being up to par, and we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally a... read more
Very disappointing stay The pictures lie. Once I got the room, everything in there looked outdated. Different type of light bulbs so not every light was the same shade. Not once did they come in and do the bed out of our three night stay. Shower floor looked like it had stains/not cleaned. Very disappointed compared to what was advertised. Also for it to be an extended stay you would expect them to have silverware, but no. I went to the front and said they did not have any.
Business response:
Dear Guest, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
This is not a real hotel. No room amenities,no coffee, only 1 bar soap a tiny shampoo. Laundry all smelled like there was no soap used during wash. It was advertised that this included breakfast. There was no breakfast. Coffee in lobby only. I believe the hotel was advertised as a real hotel , not a stop over for those without a home . The hallway smelled like cooking fish , cigarettes and marijuana .
Business response:
Dear Sally, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.