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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a fire small fire on the second floor when I wasn't there apparently the smoke alarms didn't trigger and the hotel staff just seemed to be very put out / reluctant to do anything the rooms were okay felt kind of run down same with the beds the only good thing was how spacious the room was in my honest opinion I would never stay again
Business response:
Dear Hunter, Please accept our sincere apologies for the issues you experienced while staying with us. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests; therefore, we will have our engineering team do a full inspection of all our suites as a precaution. Thank you for your positive feedback about our spacious rooms. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known... read more
When I got in the room it smelled bad.
Business response:
Dear Roberta, Thank you for reviewing your experience. We are sorry for not meeting your expectations. Our team works hard to provide the best service to our guests. We apologize for your dissatisfaction with the housekeeping issues you pointed out in your room. Our team is looking into it on a priority basis and will ensure they never repeat. Please give us another opportunity to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Smelled bad just walking in and the room Smelled like cats. Also i booked two rooms and was charged for two rooms but was only given one room so i checked out and drove the few hours home instead. And there where people bumming around outside. Do not recommend staying there
Business response:
Dear Neva, Thank you for evaluating your stay with us. It is essential that you are completely satisfied, and we are very sorry for any mix-up with your reservation. We will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Not great. When we checked in, they gave us our room key, we went to our room and it had not been cleaned from the prior guests. There were beer cans in the sink, trash, linen a mess. We went back to the front desk, got our 2nd room key (no king rooms available), went to the room, it was clean but no linen. We called the front desk, he was very nice, but by this point we’re frustrated. We then got our 3rd room key, finally got a clean room but was a queen room. Housekeeping didn’t clean our room even once during our 3 day st... read more
Business response:
Dear Kacy, Thank you for the review. We sincerely apologize for the service and housekeeping issues you experienced. Your valuable remarks are shared with our team for quick review and action. For future reference, please know our housekeeping services are conducted weekly to respect the privacy of our guests staying for more extended periods. However, we are always happy to provide this service at your request for a minimal fee. And fresh linens and towels, along with any toiletries, are always available at the front desk. ... read more
I don’t plan on staying here ever again
Business response:
Dear Geoffrey, Thank you for staying with us. We never want our guests to leave with such an impression, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations or ours, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management
The hotel is a very old one, not like the pictures shown.
Business response:
Dear Zili, Thank you for choosing our hotel and sharing your feedback. We are sorry that our hotel does not have the most remarkable impression you had expected and that your stay with us was anything other than perfect. Nothing is more important than ensuring our guests have a pleasing and relaxing experience in all aspects. So we will address your feedback to the concerned department. We hope you will have another chance to visit us. Sincerely,Hotel Management
Towels were dingy hotel smelled roaches in are room
Business response:
Dear Napoleon, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide a better experience. Thank you! Sincerely,Hotel Management
This was the worst extended stay I have ever stayed at. Unfriendly check in, I compare this to a super 8 that had no been remodeled. Ugly countertops at sink, no dishes x one one light bulb worked, the tv wouldn’t turn on and half the electrical outlets did not work including the one in the bathroom. I actually pulled the sheets down in the bed to see if they were clean and checked around the baseboards for bed bugs. Behind the nightstands was not clean. The free breakfast was one kind of coffee, one muffin and granola bars.... read more
Business response:
Dear Janet, Thank you for choosing us. We are sorry your stay was not the pleasant experience you deserved. Our housekeeping team does a wonderful job keeping the entire hotel clean, fresh, and up-to-date, but we regret this was not your case. Your feedback has been shared with our team to ensure similar issues are not made in the future. We have instructed our housekeeping and maintenance team to double-check the rooms before allocating them to the guest. Also, the pest control team will attend to the room as a precaution. ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.