This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty , No Electricity after the storm.
Business response:
Dear Juan Felix, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness oversights and power outage concerns, and we will address them immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Mana... read more
Power went out the whole trip. Staff didn't care.
Business response:
Dear Kody, Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage that impacted your trip and would like to offer our apologies for the inconvenience. Your feedback is crucial, and we are working on avoiding such inconveneince to ensure a smoother and more comfortable experience for our future guests. We appreciate your patience and hope you'll consider staying with us again for an improved stay.Sincerely,Hotel Management
Carpet and room dirty. Spots on counter in kitchenette.
Business response:
Dear Moneika, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Met drunk people on the way to the reception. Cockroaches in the room. Left after one night for a family emergency and I was quite relieved not to have to stay longer.
Business response:
Dear Maria, We apologize for the unsettling experience you encountered during your brief stay. Your comfort and safety are our utmost priorities, and we regret any discomfort caused by encountering other guests inebriated in the common areas. Additionally, we sincerely apologize for the presence of cockroaches in your room. We understand the impact of these issues on your stay, and we hope your family emergency was resolved satisfactorily. Your feedback is valuable, and we will take proactive measures to address these concer... read more
Someone busted my front and back windows with a rock
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I called ahead because I was going to be arriving after midnight. The person I spoke to ensured me there were no special procedures for checking in or accessing the lobby. However, when I arrived exhausted from the drive, I was met by a locked door and phone to call and request service. The phone rang and rang. I banged on the door and called multiple times... no answer. I called the hotel directly from my cell phone and no answer. I finally contacted the booking service, they called the manager, and someone opened the door.... read more
Business response:
Dear Reagan, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is disheartening that we failed to provide the seamless check-in experience you expected, especially during such a challenging time for you. Your feedback regarding the lack of response and the attitude of our staff is concerning, and we are addressing this internally to prevent such incidents in the future. Please accept our sincerest apologies for the added stress this caused during your visit to Houston. Should your ... read more
Smoking room and trash under the bed, dirty/nasty! This had to be a smoking room labeled none smoking, it was bad…and under the bed was a half eaten apple and other trash that we threw out, that was there for quite some time. The next day I asked for room service because our trash was full and we wanted fresh towels, the lady at the front desk said by the time we came back, we would have a clean room and fresh towels. We came back in the evening and nothing was done, after going back down, another employee said there is no r... read more
Business response:
Dear Guest, Thank you for taking the time to write a detailed review about your recent stay at our hotel. Your feedback is of the utmost importance to us, and we appreciate you bringing these matters to our attention. We understand how frustrating these issues must have been, and we sincerely apologize for not meeting your expectations. We are committed to maintaining a comfortable and stress-free environment for our guests and will address these concerns with the respective teams to prevent future occurrences. While we regr... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.