This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was great, the hotel was not. Not clean, hot and offered no ice on property
Business response:
Dear Joseph, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Horrible smell throughout hotel and not very clean.
Business response:
Dear Vivian, Thank you for choosing our hotel for your recent visit. Our team strives to give outstanding service and seamless stay to every guest. Therefore, we regret that this was not your impression. Please know that we follow the most rigorous industry standards regarding the cleanliness of our hotel. Thus we consider your comments seriously and will address them with our housekeeping team to ensure we exceed our guest's expectations with every aspect of our hotel. We hope this unfortunate incident does not prevent you ... read more
Location to our destination
Business response:
Dear Sarbeswar, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Seems this hotel received complaints about me but did not let me know until I was checking out they received complaints about me and assumed they were about me because I received feedback that I was rude to the staff whom I never interacted with and I was told I was not welcome back at the hotel. I purposely avoided their staff because they were very bizarre and always seemed to have some kind of altercation with the customers in the hallways at the front desk everywhere. They made the stay very unpleasant to the extent I tr... read more
Business response:
Dear David, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
This stay at Extended Stay Greenway Plaza in Houston was the worst hotel experience I've had. After check-in we received our room keys for a room on the third floor just to be told the elevator doesn't work. The staircase up to the third floor was filthy, it appeared to not have been cleaned for days, maybe weeks. The hallway down to our room was noisy with loud music playing in multiple rooms and dead cockroaches on the floor. We entered the room and the kitchen was in bad shape, the bed was worn and the lights flickered. W... read more
Business response:
Dear Corban, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give ... read more
me agrado la ubicación, no me gusto que se escuchaba muchísimo ruido de las habitaciones continuas y nunca supe donde se ubicaba el desayuno, en recepción solo vi a alguien al entrar y salir, si no les hablas no están en el desk a veces aun hablándoles nadie respondía.
Business response:
Dear Lizz, thank you for choosing us. We are glad that our location is best suited for your needs. However, we apologize for the inconvenience caused while with us. The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. Also, we regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired so that this lapse in service is not repeated. We are grateful for your patience ... read more
My booking didn’t show up in their system, took to long to check in
Business response:
Dear Sara, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Dingy feel Loud colors/paint Dilapidated bathroom
Business response:
Dear Khalid, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.