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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed My room had a roach infestation, noise all night from the highway and Elevator did not work.
Business response:
Dear Willie, We sincerely apologize for the disappointment you experienced during your recent stay. Your feedback about the roach infestation, noise disturbance, and elevator issue deeply concerns us. Please accept our heartfelt apologies for any inconvenience or discomfort caused. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we will address these issues with our team to ensure improvements are made. We hope you will ... read more
Someone tried several times to get into my room during night and early morning hours , thankful for dead bolt or they would have gotten into my room…finally saw a naked woman standing in the hallway No safe or secure
Business response:
Dear Margaret, We sincerely apologize for the upsetting experience you had during your stay, and we deeply regret that you felt insecure at our hotel. Your feedback is taken seriously, and we will review this incident with our team to determine what went wrong and how we can avoid future inconveniences for our guests. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Sincerely,Hotel Management
Will never stay at Extended Stay Hotel Again Basically, nothing was as promised in the description of the hotel.
Business response:
Dear FLOYD, We sincerely apologize for the disappointment you experienced during your stay. Your satisfaction is important to us, and we regret any discrepancies between our hotel description and your actual experience. We strive to provide accurate information to our guests and meet their expectations. We take your feedback seriously and will review our descriptions to ensure accuracy. We understand your frustration and hope you will reconsider staying with us. If you decide to give us another chance, we will exceed your ex... read more
5 night, 6 day stay and truthfully, this isn't a hotel I would come back to and stay longer for 2 nights - ESPECIALLY with kids. The "Breakfast Included" is hot coffee, instant oatmeal, small prepackaged muffins and a basket of nutrigrain bars. Granted this is a budget hotel, some fresh fruit options like apples and oranges would have been nice. Personel was friendly. You have to request house keeping and utensils. Rooms are VERY dated, smelled VERY musty, and the bed didn't even have a nice comforter, only two thin scratchy... read more
Business response:
Dear Christina, We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand your concerns regarding the limited breakfast options and the outdated room amenities, and we appreciate your feedback. Providing a comfortable and enjoyable experience for all our guests is our utmost priority, and we regret that we did not meet your expectations. We will address the issues you have highlighted to improve our services and facilities. Your safety and satisfaction are important to us, an... read more
Disgusting place Lady at the front desk I’m was very rude..Hotel has no lobby or public restrooms..Toilet stopped working no maintenance or manager working until Monday..I was told to come get a plunger from the front desk and work on the toilet myself.no ice machines
Business response:
Dear Jaquala, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Came to the door at 11:04pm and the lady said to tell me call hotels.com and get a refund. They didn’t care that we came in late and delayed flights because of a storm in Dallas. She had 20-30 people who have been flying in from random places since 4am.
Business response:
Dear Emma, We deeply regret the inconvenience you encountered upon your late arrival at our hotel. Your experience does not align with the level of service we strive to provide. We understand the frustration caused by the delayed flights due to the storm, and we apologize for not meeting your expectations during this challenging time. We take your feedback seriously and will address the situation to ensure a smoother and more accommodating check-in process. We value your business and sincerely hope for the opportunity to mak... read more
Need cleanliness It was not so good, the carpet was dirty, no one turned to vacuum the carpet in 3 days, , I didn't like to take my towels at front desk to change with a new one, the airconditioner was dirty from outside, dust on it, do not know about inside, small bug was outside the A/C, due to which we was having itching and couldn't sleep comfortable. Overall hotel need renovation in those areas.
Business response:
Dear Wajahat, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations regarding cleanliness and convenience. We understand the importance of clean accommodation and a well-maintained environment and will address these concerns to ensure improvements. Your honesty is appreciated as it helps us identify areas for enhancement. We hope you will consider giving us another opportunity to provid... read more
Latch your doors. I checked in on a Thursday night. I went to the front and learned that you can have them provide housewares such as pots, plates, and silverware. Because it is an extended stay and they have a refrigerator, stovetop, and microwave, they expect you to cook for yourself. On Friday morning, I went to what most people would expect to be a continental breakfast. It consisted of hot water, coffee, oatmeal, and tiny muffins. It was not what I had hoped, but again, you can cook and get what you want. They had an ir... read more
Business response:
Dear David, We sincerely apologize for the inconvenience and discomfort you experienced during your recent stay with us. It is disheartening to hear about the unexpected encounter with hotel management entering your room, which understandably left you feeling uneasy and your privacy violated. Please accept our deepest apologies for any distress caused by this incident. Your feedback regarding the continental breakfast offerings and the availability of housewares for extended stays is also duly noted, and we will review our s... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.