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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When i book the hotel the it say that they have free breakfast included…. Lie!!! The “breakfast is just coffee and muffins nothing else.. so don’t believe in what the have on the website, room needs to be remodeled I found chips on the side of my bed, the bathroom had hairs, I didn’t complain about it or even bothered to brought it up to the front desk because I was just there for one night but they definitely need to work on the cleaning and remodeling
Business response:
Dear Graciela, Thank you for the review. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast and the disappointment regarding your room's cleanliness. Your feedback is valuable, and we'll address these issues promptly to ensure a more satisfactory experience for our guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management
Very bad service !
Business response:
Dear Gabriela, We're sincerely sorry about your dissatisfaction with our service. We prioritize Providing excellent service, and we regret falling short of your expectations. Your feedback is important, and we'll address any issues to ensure improvements. We value your business and hope to regain your trust in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
My stay was horrible. For the type of money that is charged we should be able to have some type of hot breakfast. The restrooms are horrible.. and it' stinks
Business response:
Dear Roneisha, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Further, we regret our breakfast choices were not to your expectations, and your remarks are discussed with the person concerned. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. S... read more
No me gusta que el personal fume dentro de la instalación. Quedan los pasillos oliendo a cigarros. Las habitaciones son muy sencillas. Lo que sí me gustó fue la facilidad del estacionamiento.
Business response:
Dear Jesús, Thank you for reviewing your stay. We take pride in providing our guests with a clean, fresh environment, and we apologize for anything overlooked during your stay. Thank you for bringing this to our attention so we can address it appropriately. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.