This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches everywhere I’ve never seen a place be so infested with bugs. In the bathroom, on the bed, on the furniture. I don’t know that the room had been vacuumed in months. Would not recommend.
Business response:
Dear Shaye, Please accept our apologies for not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hote... read more
Smelly Very musky smelly hotel. Just nasty vibe. Would not recommend under any circumstances.
Business response:
Dear Christopher, thank you for being our guest and for the valued feedback. We are truly sorry for the cleanliness issues in your suite and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smell. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Our room smelled like smoke and mildew, the smoke detector was dangling from the ceiling by a couple wires, the toilet seat was not properly attached and we were accosted by a tweaker in the parking lot. We did not stay after viewing the room.
Business response:
Dear Terry, we apologize for the issues you experienced. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely,Hotel Management
I found 3 roaches in my room
Business response:
Dear Natasha, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider... read more
Disappointed The only interaction I had was with the girl at the front counter and she was very pleasant. The overall place was poorly maintained and the cleanliness of my room, not that good. Needs much updating!
Terrible Experience There was dead roaches as well as live roaches crawling on the sink and the towels. There was hair in the tub and the toilet was leaking around the bottom. We did not stay even though the sign said no refunds!
Business response:
Dear Lisha, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. We also apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. We hope you will c... read more
Poor The elevator was not working and we were on the third floor. NO ICE!!! Nothing, absolutely nothing, in kitchen area. Nothing but shampoo and soap bar in bathroom. Had to go to desk for glasses. Less than helpful.
Business response:
Dear Guest, Thank you for the comments. Our sincere apologies for the elevator being down. The elevator company has ordered the part required and we are hoping that the repair is completed with the next few days. The kitchen dishes are only kept at the front desk and given on request. The front desk agent should have informed of this at check in time. Once again, our sincere apologies for the not too pleasant stay. We hope that you will give us another chance and stay with us the the near future. Sincerely, TEAM
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.