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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Discomfort Inn The first room I was issued had a moist, mildew smell to it. The atmosphere was off and the decor was outdated. It wasn’t just that it was old, but it looked as they weren’t taken care of or replaced when needed. In addition to that, I noticed a few roaches in the bath room when I first arrived. Although the individual who checked me in was no longer there, the person at the front desk agreed to change my room and gave me one a few doors down. Aside from the lack of bugs in this room, there wasn’t much differe... read more
Business response:
Dear Marcus, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
There was trash in the kitchen cabinet area that had not been throw away from prior people who stayed there. Then the 2nd day they were working on the room right next door taking everything including the bed furniture ect out of the room we had no peace and quiet all i heard waa hammering, noises
Business response:
Dear lydia, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Dirty smells shady people. Looks like a Section 8 facility
Business response:
Sandi, thank you for staying with us. We are sorry for the unpleasant stay you had and that we did not meet your expectations. We work hard to provide a clean and comfortable environment; therefore, we regret that the specific issue you outlined compromised your experience. We will follow up on your concern to ensure we are well poised to serve you better during your next visit. Thank you again for your feedback. Sincerely, Hotel Management
Disgusting! Room was completely out dated and disgusting. Moldy roof in shower. Our bed had old food stains never cleaned, rust, candy in the bed corners, melted wax on the floor, the hallway smelled like burnt popcorn and the elevator smelled like pee. Even the entrance door had mold on it. Service desk forgot to add me to late check out and house keeping harassed me on what time I was leaving. No ice machine available nowhere on the premises. And the phone did not work so you had to go downstairs to complain which they exp... read more
Business response:
Wendy, thank you for the feedback about your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail, from the first impression at check-in to final check-out, will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Man... read more
Unsafe conditions The room was old and needed updating. The clock was broken and sitting in pieces, the lamp had bare wires sticking out because it was broken. Very unsafe.
Business response:
Robert, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Horrible night The hotel gave outside person access to my hotel room unauthorized. The man stole my clothes, and wallet , bike other belongings
Business response:
Guest was put on dnr as too much activity. He was asked to Leave. He informed the night laundry and the manager that his roommate stole his stuff.
Absolute dump, sorry but true Stayed here for 6 nights with 3 colleagues. Have not used Extended Stay for quite a few years but my memory was that it was an ok place to stay for a business trip. Either my memory is playing tricks on me or it has gone down hill to the very bottom, and I would say it is almost there. The fully equiped kitchen area had nothing in it at all, not even a cup or a teaspoon, not that there was any way to make tea or coffee. No kettle or coffee machine, which Im sure they used to have. Stayed for a w... read more
Business response:
Thank you for sharing the specifics of your visit. We regret the disappointing stay you had and for not meeting your expectations. We also apologize if our housekeeping services were not shared at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide it to you at a minimal fee. In addition, we are sorry for any service issues you faced while you were here and will follow up with our staff to ensure we are more consistent in our s... read more
Not clean. Busted screens. Dirty lobby. We rented the room for two nights so we could hang out there with our dog for one full day while work was being done on our house. I was very glad we weren’t sleeping there.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered at our hotel. Even though there are certain times of the day when the public areas are in heavy use, we have staff available to tidy up as needed. We will address this with our housekeeping team to ensure we are more consistent in our service delivery. We regret the inconvenience this caused and are grateful for your patience. We do hope you will visit us another time so we can provide you with a much more satisfying experience. S... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.