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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scammed I booked via hotels.com but when I arrived, the manager said they were sold out. Even though I already paid. I have yet to receive a refund because when hotels.com tried to call to verify the situation no one picked up. There were multiple people in the lobby having the same issues.
Business response:
Matthew, thank you for choosing our hotel and taking the time to share your concerns. We want to genuinely apologize for the issues you encountered with our front desk and the confusion regarding your reservations. We certainly understand the frustration you experienced and are very grateful for your patience. We assure you that we will look into this matter from our end to see what went wrong. We hope you will allow us another opportunity to accommodate you in the future and provide you with the hospitality you should alway... read more
Property was filthy, bad odor in hallways and room, bugs in room, dead bugs on wall and ceiling. Staff was never at front desk. The outside of the building was kind of clean but the inside was horrible. Sink did not work and refrigerator had stains.
Business response:
Donald, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered, and rest assured we will take steps to ensure we are more di... read more
No Return Housekeeping stole two blankets from us that we had brought with us. They were obviously not like the hotels blankets. The TV or the Remote for TV was not working properly. Elevator was sketchy sounding so we had to walk the 3 flights of stairs and the elevator definitely smelled of weed.
Business response:
Amy, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. You have our assurance that we will address your comments appropriatey. Sincerely, Hotel Management
The room smelled awful, there was large trash bags in the hall
Business response:
Rick, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
My room had roaches band there was a leak in the bathroom
Business response:
Please accept our apologies for the pest control and maintenance issues you had during your stay with us. We truly regret the inconvenience it caused and have shared your concerns with the respective teams to make sure no future guest experiences the same. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.