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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It had a kitchen but no utensils or no coffee pot or coffee or breakfast that was advertised.
Business response:
Dear Chris, Thank you for being our guest. We are sorry for the inconvenience caused and will discuss with the team to actively handle such concerns as we advance. In response to your feedback, we will discuss with our concerned team to recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is there to improve your time with us. Never hesitate to speak to them. We regret that you were not informed about our kitchenware policy that they are kept at the front desk to ensure cle... read more
HOTELS.COM says they serve breakfast & they dont. Hallways smelled like pee. Walls are paper tin you can hear the stomps people were doing up stairs. They dont have a ice matchine
Business response:
Dear Carlos, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management
We checked in and 5 minutes after getting into our room we heard screaming and yelling next door. At first, we dismissed it thinking maybe kids were playing. An hour later, the yelling and screaming was in the hallway. Ended up having to call the lobby and they moved us to a different room. Then the cops showed up to find out what was causing the fight in the room and hallway.
Business response:
Dear Miguel, We sincerely apologize for the disruption you experienced during your stay. Your comfort and safety are our top priorities, and we deeply regret any inconvenience caused by the disturbance. We appreciate your understanding in contacting the lobby, and we immediately moved you to a different room. We apologize for the inconvenience and appreciate your patience. We are actively addressing these issues to prevent any recurrence. We hope you consider giving us another chance to provide you with a more peaceful and e... read more
Don’t say online breakfast included and after you check in at the front desk it is posted that due to the city the hotel can’t provide breakfast. This is misleading.
Business response:
Dear Guest, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience caused by the breakfast choices not meeting your taste, and we will check with the team for improvement. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
It was not what I expected very different then the website makes it look . blanket was dirty hotel very rundown I picked it cause it said breakfast included until I got there and they had signs that said no longer serving breakfast due to city shutting it down very disappointed would nit rent was t agian
Business response:
Dear Maria, Thank you for selecting our hotel for your recent visit. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with ... read more
Where's the Coffee, Kitchen Utensils & More? Not as advertised. For an Extended Stay no kitchen utensils, pots, plates, coffee cups or maker. Grab & Go breakfast suspended since December 11,2023. Told that City of Houston did not renew their food service permit. REALLY! 5 weeks and still no permit. Not even coffee available in lobby. Front desk staff said if you want coffee you have to go to a restaurant or coffee shop. Carpet in entry hallway has wear holes, see photos. Should get money back. This and other Wyndham properti... read more
Business response:
Dear Valorien J, Thank you for choosing our hotel for your visit. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Since... read more
Run down and smelled!! We stayed due to event town. Due to everywhere being well overpriced I chose this hotel. It was clearly run down, no breakfast as advertised on the amenities. It smelled horrible. Staff was friendly and that is about the only positive thing. Would not stay here again unless forced to from being priced out of the other nearby hotels again.
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.