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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No dishes or coffee maker. No coffee available at all, no vending machines or breakfast onsite. You had to request paper cups for water.
Business response:
Dear Marianna, We sincerely apologize for the inconvenience you faced due to the lack of amenities and services during your stay. We aim to provide a comfortable and well-equipped experience, and we regret falling short of your expectations. Your feedback is crucial, and we will address these issues promptly to ensure improvements. Once again, we apologize for any inconvenience you experienced, and we hope you will give us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
The place was smelling. I had to check out a day before my actual check out date. I couldn't contain the pest especially the bed bugs😭😭😭
Business response:
Dear Clement, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The property is in a convenient location however the bad smell throughout the property overshadowed that. I will not stay here ever again. I had to go to the store and buy an air purifier for the room as the smell was that bad.
Business response:
Dear Armando, Thank you for taking the time to evaluate your stay. Although we very much appreciate that you liked the convenience of our location, we are sorry for the issue that kept you from thoroughly enjoying your visit. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
This is my first time reviewing a property I’ve stayed at on Expedia. Sure we’ve had our fair share of bad hotels but this one….. OMG. Absolutely disgusting. Sheets smelled. Pillows smelled. Towels smelled. The whole room and hallways smelled. When we asked for new pillows and sheets front desk lady said “there isn’t any more to give” we paid around $90 and honestly we would have been better off sleeping in our vehicle. What makes me upset about this property is there is a “10 check cleaning” policy that mentions manager che... read more
Business response:
Dear Amanda, Thank you for sharing your review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Also, we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; w... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.