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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was okay for the price and it is very close to everything. I did not like that my ID was not checked at all at this property. Not at check in or the 3 times I needed to update my key. This made me curious to know if a complete stranger could gain access to my room. Someone also called me on the morning of my check out stating that I did not pay for my room and that the system was down and not working. That was very sketch given the fact it was my last day out of 4 days.
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Since... read more
Roaches & very pushy at checkout I spotted five roaches and could only kill 4 because the other one was on the ceiling. I even seen a few baby roaches. Then they’re very pushy when it’s time to check out. They knock on your door at 11am for housekeeping and then they call the phone to see when you’re checking out. Check out is suppose to be at 12. That’s what i was told when i checked in. I work at night and sleep during the day so that was very irritable. I had my alarm set for 11:45am to check out on time. Very unprofessio... read more
Business response:
Tatiana, thank you for your review. We apologize for the issue you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. We are also sorry for the unsatisfactory service you received. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
It was in a convenient location
Business response:
Even though the rating given does not reflect your generous compliments, we are glad you enjoyed our location. We hope you will return whenever your travels bring you to Houston. Sincerely, Hotel Management
It’s a old hotel needs to be update. Had Roaches
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel... read more
It was horrible. There were roaches and ants everywhere
Business response:
Moya, thank you for your review. We sincerely apologize for the issue you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Dirty, roaches, light bulbs out.
Business response:
Charyl, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.