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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was laying down and seen some roaches. The staff wouldn't let us check in until 2:30pm and was very rude about it. " I don't know why the apps keep telling people they can check in at 11am, check in aint till 2. So you need to come back then. And it's first come first serve. Even if you paid for your room already" horrible customer service. It said something about complementary breakfast and there was none to be found all weekend.
Business response:
Dear Anthony, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. Moreover, we apologize for your allotted suite not being up to par, and we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally a... read more
Very disappointing stay The pictures lie. Once I got the room, everything in there looked outdated. Different type of light bulbs so not every light was the same shade. Not once did they come in and do the bed out of our three night stay. Shower floor looked like it had stains/not cleaned. Very disappointed compared to what was advertised. Also for it to be an extended stay you would expect them to have silverware, but no. I went to the front and said they did not have any.
Business response:
Dear Guest, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
This is not a real hotel. No room amenities,no coffee, only 1 bar soap a tiny shampoo. Laundry all smelled like there was no soap used during wash. It was advertised that this included breakfast. There was no breakfast. Coffee in lobby only. I believe the hotel was advertised as a real hotel , not a stop over for those without a home . The hallway smelled like cooking fish , cigarettes and marijuana .
Business response:
Dear Sally, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will... read more
There was a fire small fire on the second floor when I wasn't there apparently the smoke alarms didn't trigger and the hotel staff just seemed to be very put out / reluctant to do anything the rooms were okay felt kind of run down same with the beds the only good thing was how spacious the room was in my honest opinion I would never stay again
Business response:
Dear Hunter, Please accept our sincere apologies for the issues you experienced while staying with us. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests; therefore, we will have our engineering team do a full inspection of all our suites as a precaution. Thank you for your positive feedback about our spacious rooms. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known... read more
When I got in the room it smelled bad.
Business response:
Dear Roberta, Thank you for reviewing your experience. We are sorry for not meeting your expectations. Our team works hard to provide the best service to our guests. We apologize for your dissatisfaction with the housekeeping issues you pointed out in your room. Our team is looking into it on a priority basis and will ensure they never repeat. Please give us another opportunity to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Smelled bad just walking in and the room Smelled like cats. Also i booked two rooms and was charged for two rooms but was only given one room so i checked out and drove the few hours home instead. And there where people bumming around outside. Do not recommend staying there
Business response:
Dear Neva, Thank you for evaluating your stay with us. It is essential that you are completely satisfied, and we are very sorry for any mix-up with your reservation. We will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.