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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Dirty place with roaches everywhere
Business response:
Jose, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely,... read more
This ESA was in a convenient location for our trip and the price was good. However, the facility was in poor to bad condition, the staff was ok at best, and the whole trip was dicey...making us wish we had paid a few extra bucks to stay elsewhere. When we arrived in our room, there was a smoke alarm hanging from the ceiling and beeping, and a roach on the ground. The staff moved us next door, but didn't consider we could still hear the smoke alarm, so we removed it for them. the new room was damp and musty smelling. we had t... read more
Business response:
Neil, thank you for your review. Although our location was ideal for your needs, we apologize for the issues you encountered. This is not the kind of impression that we want our guests to have. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We will also share your comments with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. We hope you will change your mind and give us another opportunity to prove we are up to the... read more
Bugs don’t make me sleep well.
Business response:
Chrisheena, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Terrible This was one of the dirtiest hotels I've ever stayed in. As soon as we walked in, there was a cockroach crawling across the counter. They must be accustomed to people coming into the rooms because it didn't even scatter away. Then I went to the closet to hang up our clothes, and there was a pair of obviously dirty and sweaty socks on the floor. We stayed on the second floor which reeked of marijuana, but other than that was very quiet. We weren't in the room much, but every time we came back, the cockroaches were th... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
La habitación luce antigua, alfombra manchada y olor a humedad en general. El agua de la regadera solo salió tibia. Muy limitado el desayuno americano
Business response:
Maria, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Disapointed
Business response:
Jerzy, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Worst stay ever First, things started out okay as I needed to check in early and they accommodated me however that was the only good part. Once I checked in the room I was assigned it smelled like cigarettes although it was allegedly non smoking. I asked to switch rooms, and the new room also smelled like cigarettes but it wasn’t as bad so I stayed in the room since I needed to get ready for the day. I was in the room for about an hour, no real issues, then left and returned at night to sleep. The next morning when I woke up... read more
Business response:
Nicole, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.