Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Kacy, Thank you for the review. We sincerely apologize for the service and housekeeping issues you experienced. Your valuable remarks are shared with our team for quick review and action. For future reference, please know our housekeeping services are conducted weekly to respect the privacy of our guests staying for more extended periods. However, we are always happy to provide this service at your request for a minimal fee. And fresh linens and towels, along with any toiletries, are always available at the front desk. ... read more

Business response:

Dear Geoffrey, Thank you for staying with us. We never want our guests to leave with such an impression, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations or ours, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management 

Business response:

Dear Zili, Thank you for choosing our hotel and sharing your feedback. We are sorry that our hotel does not have the most remarkable impression you had expected and that your stay with us was anything other than perfect. Nothing is more important than ensuring our guests have a pleasing and relaxing experience in all aspects. So we will address your feedback to the concerned department. We hope you will have another chance to visit us. Sincerely,Hotel Management 

Business response:

Dear Napoleon, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide a better experience. Thank you! Sincerely,Hotel Management 

Business response:

Dear Janet, Thank you for choosing us. We are sorry your stay was not the pleasant experience you deserved. Our housekeeping team does a wonderful job keeping the entire hotel clean, fresh, and up-to-date, but we regret this was not your case. Your feedback has been shared with our team to ensure similar issues are not made in the future. We have instructed our housekeeping and maintenance team to double-check the rooms before allocating them to the guest. Also, the pest control team will attend to the room as a precaution. ... read more

Business response:

Dear Joseph, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Vivian, Thank you for choosing our hotel for your recent visit. Our team strives to give outstanding service and seamless stay to every guest. Therefore, we regret that this was not your impression. Please know that we follow the most rigorous industry standards regarding the cleanliness of our hotel. Thus we consider your comments seriously and will address them with our housekeeping team to ensure we exceed our guest's expectations with every aspect of our hotel. We hope this unfortunate incident does not prevent you ... read more

Business response:

Dear Sarbeswar, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management