Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Dear Guest, We love seeing that the spacious layout made a difference for your visit, and we genuinely appreciate you taking a moment to share your experience. It’s always great to know when our accommodations add extra comfort to a stay. Thank you for choosing Extended Stay America, and we look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us and for highlighting both the enjoyable and less satisfying parts of your visit. While we’re glad to hear that our staff made a positive impression during your stay, we apologize for the inconvenience caused by the elevator being out of service. Unfortunately, maintenance issues can occasionally arise, and we are addressing them with our maintenance team to ensure they are resolved and do not recur. We appreciate your understanding and hope you will consider staying wit... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that the elevator was not working during your visit, and we understand how inconvenient this must have been. Unfortunately, maintenance concerns can occasionally arise, and we are addressing them with our maintenance team to ensure these issues are looked into and do not recur. We hope you will allow us another opportunity to provide a more seamless and comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and taking the time to share your review with us. We’re glad your stay was acceptable, but our goal is to make every visit exceptional. We strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit a seamless, memorable one you deserve. We hope you’ll give us another chance to provide a more comfortable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and taking the time to share your review. While we’re glad to hear you found the room spacious and comfortable, we’re truly sorry for the inconveniences you encountered with the elevator and the slow check-in process. We also regret that our complimentary grab-and-go breakfast selections didn’t align with what you were hoping for. Your feedback is valuable, and our team will review these concerns to improve efficiency and service consistency. We appreciate your understanding and are ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. While we are glad to hear that you found everything in your room to be functional, we sincerely regret the issues you encountered with the bathroom. Your comments have been shared with our maintenance team to ensure proper attention is given to maintaining and improving our accommodations. We appreciate your input and hope you will consider staying with us again, allowing us the opportunity to provide a more comfortable and fully refreshed experience. ... read more

Business response:

Dear Tameka, Thank you for taking the time to review your time with us at Extended Stay America. While your comments are brief, we’re glad to know that your visit was overall positive. We look forward to the pleasure of welcoming you back for another seamless and enjoyable stay. Sincerely, Hotel Management