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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient bare-bones place at the Medical Center It's great that there is this relatively cheap place so near the Medical Center that families can use to visit their loved ones in the hospital. For a low price, we got space for lots of people to crash for the night and then go back to the hospital. And the staff were very helpful. But it's pretty grim, with bugs in the room (killed 'em!), maintenance issues (noisy AC, curtains falling down, unusable sofabed), a "breakfast" that's really just coffee, and various people just ... read more
Business response:
Dear Guest, We're glad the location near the Medical Center provided the accessibility your group needed. It means a lot to hear our staff made a positive impression and that the space accommodated your family's needs affordably. That said, we're sorry for the condition of the room and the discomfort you experienced. The concerns you raised about pests, maintenance, and the general atmosphere are serious, and we understand how unsettling that must have felt. These are not the standards we strive to uphold, and your feedback ... read more
Better than expected Better than expected, great value for price. No breakfast
Staff was amazing!
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your experience. We’re so glad our team left a great impression during your stay. Providing warm, attentive service is what we strive for every day, and it means a lot to know you felt well taken care of. We appreciate you choosing to stay with us and hope to welcome you back soon. Sincerely, Hotel Management
All staff members are warm and are customer services is priority. They all were accommodating and made our stay conformable.
Roaches in room, issues with control on AC, hair in shower before we arrived. The front desk was very helpful, kind and pleasant.
Business response:
Dear Guest, While we’re glad to hear the front desk team offered helpful service, we’re truly sorry for the condition of the room you encountered. The issues you described do not reflect the standards we strive to uphold, and we completely understand how disappointing that must have been. We will share your concerns with our housekeeping and maintenance teams so they can be addressed thoroughly and prevent future occurrences. We appreciate your recognizing the efforts of our staff despite the challenges, and we thank you for... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,759 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.