Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We are pleased to hear that you found everything clean, as this is a top priority for our team. We appreciate your feedback and look forward to welcoming you back again for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to share your feedback and regret that aspects of your stay did not meet expectations. The condition of the guestroom and sleeping accommodations you encountered is disappointing, and we understand how this would affect overall comfort. We are also sorry that the morning refreshment offering felt limited and did not provide the convenience you anticipated. Your comments have been shared with the appropriate teams so we can review these matters carefully and make meaningful improv... read more

Business response:

Dear Guest, Thank you for evaluating your recent stay with us. We’re pleased that our team made your stay easier with attentive, capable service. At the same time, we understand how disruptive it can be when in-room features do not perform as expected. Additionally, we regret any inconvenience caused by the access card reader. Situations like these can certainly affect comfort and convenience, and your comments help highlight areas that deserve closer attention. Please know that maintaining reliable amenities throughout the ... read more

Business response:

Dear Guest, Thank you for taking the time to share your thoughts with us. We appreciate your kind remarks about our team and are glad their courtesy stood out during your visit. At the same time, it is concerning to learn that you felt our property was not as well-cared for as it should be. Ensuring comfort and upkeep are at the core of what we do, so we regret any disappointment caused. Your observations highlight areas that deserve closer attention, and we will review these matters with our maintenance team. We are also gl... read more

Business response:

Dear Guest, We love seeing that the spacious layout made a difference for your visit, and we genuinely appreciate you taking a moment to share your experience. It’s always great to know when our accommodations add extra comfort to a stay. Thank you for choosing Extended Stay America, and we look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us and for highlighting both the enjoyable and less satisfying parts of your visit. While we’re glad to hear that our staff made a positive impression during your stay, we apologize for the inconvenience caused by the elevator being out of service. Unfortunately, maintenance issues can occasionally arise, and we are addressing them with our maintenance team to ensure they are resolved and do not recur. We appreciate your understanding and hope you will consider staying wit... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that the elevator was not working during your visit, and we understand how inconvenient this must have been. Unfortunately, maintenance concerns can occasionally arise, and we are addressing them with our maintenance team to ensure these issues are looked into and do not recur. We hope you will allow us another opportunity to provide a more seamless and comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and taking the time to share your review with us. We’re glad your stay was acceptable, but our goal is to make every visit exceptional. We strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit a seamless, memorable one you deserve. We hope you’ll give us another chance to provide a more comfortable experience in the future. Sincerely, Hotel Management