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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as advertised. Had two rooms. The “new” room the AC did not work the night we got there. Next morning we were able to get a different room where the AC worked but there was no shower curtain. The elevator didn’t work the first night but was fixed by the afternoon the next day. The front desk people were very helpful in the whole process. Was booked because it said they offered breakfast, but they really don’t. It is a grab-n-go breakfast which consisted of a nutragrain bar, prepackaged muffins and no juice. The HPD offic... read more
Business response:
Dear Guest,We sincerely apologize for the maintenance challenges you encountered. While we’re glad the team was helpful in addressing the room concerns and that the elevator was promptly repaired, we understand how frustrating these issues must have been. We’re also disappointed that the property did not meet your expectations. However, we’re pleased that you found the environment quiet at night. Additionally, our grab-and-go breakfast is intended to provide a quick option, but we appreciate your feedback and will take it in... read more
Medical stay It’s a nice room with a kitchenette. It would have been nice if there was two chairs to sit at the table. We couldn’t figure out how to use the shower because there wasn’t an attachment to turn it on. It’s nice that it’s not far from the hospitals. A shuttle service would be great.
Business response:
Dear Guest,We are glad you found the room and kitchenette accommodating. We understand how having an extra chair for the table would have made your stay more comfortable, and we regret any difficulty with the shower controls. Being close to the hospitals is certainly convenient, and we appreciate your suggestion for a shuttle service. Feedback like yours helps us consider ways to enhance the guest experience. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expect... read more
Nice people
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.