Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Dear Steven, Thank you for reviewing your recent stay. It will be a pleasure to share your compliments with our associates who assisted you. However, please accept our apologies for not meeting all of your expectations, as we always want to provide a clean and fresh environment for every guest. We appreciate you letting us know how we can improve and what you enjoyed about your time with us.It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again.Sincerely,Hotel Management 

Business response:

Dear Horacio,Thank you for your feedback regarding your recent stay. We’re glad to hear that you found our staff helpful and that our location was convenient for your needs. However, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management 

Business response:

Dear Lawrence, Thank you for sharing your feedback and for recognizing the value we offer. We are glad you found our property to be a good choice, satisfying most of your needs. Our team works hard to provide the best service possible, and we appreciate your understanding and appreciation. We hope to welcome you again and exceed your expectations for your next stay!Sincerely,Hotel Management