Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Med. Ctr. - NRG Park - Braeswood Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Med. Ctr. - NRG Park - Braeswood Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Med. Ctr. - NRG Park - Braeswood Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We are pleased to hear that you found everything clean, as this is a top priority for our team. We appreciate your feedback and look forward to welcoming you back again for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to share your feedback and regret that aspects of your stay did not meet expectations. The condition of the guestroom and sleeping accommodations you encountered is disappointing, and we understand how this would affect overall comfort. We are also sorry that the morning refreshment offering felt limited and did not provide the convenience you anticipated. Your comments have been shared with the appropriate teams so we can review these matters carefully and make meaningful improv... read more

Business response:

Dear Guest, Thank you for evaluating your recent stay with us. We’re pleased that our team made your stay easier with attentive, capable service. At the same time, we understand how disruptive it can be when in-room features do not perform as expected. Additionally, we regret any inconvenience caused by the access card reader. Situations like these can certainly affect comfort and convenience, and your comments help highlight areas that deserve closer attention. Please know that maintaining reliable amenities throughout the ... read more

Business response:

Dear Guest, Thank you for taking the time to share your thoughts with us. We appreciate your kind remarks about our team and are glad their courtesy stood out during your visit. At the same time, it is concerning to learn that you felt our property was not as well-cared for as it should be. Ensuring comfort and upkeep are at the core of what we do, so we regret any disappointment caused. Your observations highlight areas that deserve closer attention, and we will review these matters with our maintenance team. We are also gl... read more

Business response:

Dear Guest, We love seeing that the spacious layout made a difference for your visit, and we genuinely appreciate you taking a moment to share your experience. It’s always great to know when our accommodations add extra comfort to a stay. Thank you for choosing Extended Stay America, and we look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management