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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The people at the front desk were not very knowledgeable about the hotel. It promised a full kitchen but you had to get dishes one at a time. The breakfast was disappointing.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations. We regret that our front desk team did not provide the level of knowledge and assistance you anticipated, and we will share your comments with our team. We also understand your frustration regarding the kitchen setup and dishware process, as well as the breakfast selection not meeting your expectations. Your comments are valuable and help us identify areas for improvement. We appreciate you bringing these matters to our attention and hope to h... read more
The proximity to md anderson. The staff was very nice. Rooms very clean
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your review. We’re delighted to know our convenient proximity to MD Anderson Cancer Center made your visit easier, and that our team’s friendliness and the cleanliness of the room left a positive impression. It’s always rewarding to hear when these aspects come together to create a comfortable and reassuring stay. We truly appreciate your kind feedback and look forward to welcoming you again soon. Sincerely, Hotel Management
It was all okay.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that your stay was satisfactory, and we appreciate you taking the time to let us know. We also apologize if any part of your visit fell short of your expectations. Guest comfort and satisfaction are very important to us, and your comments help us continue to improve our services. We hope to have the opportunity to welcome you again in the future and provide an even more enjoyable and seamless experience that fully exceeds your expectations. Sincerely, Hotel ... read more
La condicion del cuarto esta bien solo un aromatiza te estaria bien huele a hotel viejo y el personal le falta ser mas amable
Business response:
Dear Guest, We apologize if the overall scent of the room did not meet your expectations and if our staff interactions felt less welcoming than they should have been. Your comments regarding air freshness and service friendliness have been shared with our housekeeping and management teams for review and improvement. Guest comfort and satisfaction are very important to us. We appreciate your feedback and hope to provide a more pleasant experience in the future. Sincerely, Hotel Management
Shower had low pressure and was leaking. Toilet was constantly running and had a slow leak. Door security lock latch had been damaged. Bed was comfortable. AC units were great. Room size was also very good.
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. While we’re glad to know parts of your stay felt comfortable and spacious, we sincerely apologize for the maintenance-related issues that affected your overall experience. This is not the level of comfort we strive to provide, and we regret that these concerns were not resolved during your visit. Your comments have been shared with our maintenance team so they can be addressed promptly and thoroughly. We remain committed to improving our accommodation... read more
The room was adequate. Many elements needed maintenance, such s rust marks on refrigerator, paint chipped in various places. The AC unit would not remain on in spite of repeated efforts to keep it regulated. Would not recommend.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re pleased to know the room met your basic needs; however, we regret that the lack of upkeep and several maintenance concerns affected the overall comfort of your stay. These issues can understandably influence the sense of ease and reliability guests expect during their visit. Your comments will be reviewed with the appropriate teams so the areas you noted receive proper attention. We appreciate you taking the time to share your observations and hope future stays feel more... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 2.9 star rating with 3,785 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.