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1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Close to MD Anderson
Key cards barely worked, breakfast consisted of instant oatmeal in a cup but no spoons, or a granola bar and coffee, nothing in a way of cookware to use on the very outdated 2 burners, toilet had to adjust plunger every time it was used. Staff was friendly just needs some updates like new curtains an a/c that doesn’t shut off
Business response:
DearUrsula, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the lack of clean towels and room cleanliness. This is certainly not the standard we aim to uphold, and we regret that your experience fell short of expectations. Please know that your concerns will be addressed with our team to prevent this from happening. We hope you will consider giving us another opportunity to provide you with a better experience.Sincerely,Hotel Management
No fue el viaje que esperábamos... Ibamos en plan familiar, nos arruinaron los planes de tardeada con la alberca cerrada. El colchón del sofá estaba pésimo, super sucio y con muchos hoyos. Nos dejaron un shampoo usado (vacío), el área está bien, pero por los hospitales, seguido se escuchan sirenas y a veces helicópteros. No funcionaba la maquina de hielo y por lo que dijeron, solo tienen 1 para todo el hotel. Por el resto, habitación limpia.
Business response:
Dear Luis, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the pool closure and the condition of the sofa mattress. This is certainly not the standard of comfort and cleanliness we strive to provide our guests, and we appreciate you bringing these matters to our attention. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements moving forward. On the ot... read more
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,620 reviews.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.