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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Every thing was just great
Business response:
Dear Guest, Thank you for sharing your wonderful feedback. We are truly delighted to hear that everything about your stay was great. Our team at Extended Stay America is committed to providing a clean, comfortable, and welcoming environment for all our guests, and it is very rewarding to know we met your expectations. Your kind words encourage us to continue delivering exceptional service and memorable experiences. We sincerely appreciate you choosing to stay with us and look forward to welcoming you back soon for another gr... read more
was very big room, clean and comfort. I really enjoyed it. Thank you so much expedia, I love you so much
Business response:
Thank you for the great review! We're happy to hear you enjoyed your stay. We appreciate you staying with us and hope to welcome you back again soon.
Good room.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Med. Ctr. - NRG Park - Braeswood Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... read more
The room / hotelseemed pretty outdated and the “free” breakfast was really spare.
Business response:
Dear Guest, We regret that the appearance of the hotel and the complimentary breakfast did not meet your expectations. We understand how important updated accommodations and satisfying breakfast options are to our guests. Please know that your observations will be shared with our management team as we continuously evaluate improvements and enhancements to our property and services. Your input is valuable in helping us provide a better experience. We hope to have the opportunity to exceed your expectations on a future visit. ... read more
Staff were great. Rooms old and damaged Photo of shower to a friend evoked EWE! I was glad to have flip flops for shower Notes to use wall controls but neither worked Someone should check rooms that are empty running so high in AC windows are frosted mine was and inhad to turn to heat. When i left in a.m. i saw others Door locks looked damaged
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are pleased to hear that our staff made a positive impression during your stay. However, we sincerely apologize for the concerns you experienced regarding the condition of the room, shower, AC controls, and door locks. This is not the standard we aim to maintain, and we regret any discomfort caused. Your comments have been forwarded to our maintenance and housekeeping teams. We truly appreciate you bringing these matters to our attention and hope to provide you wit... read more
Very close to MD Anderson, but there was a truck up on blocks when I stayed. Also the rear doors didn’t open with the keycard.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that our location was convenient for your stay. However, we sincerely apologize for the concerns you mentioned regarding the vehicle on the property and the rear doors not functioning properly with the keycard. We understand how these issues could cause inconvenience and impact your overall experience. Please know that your comments have been shared with our team. We appreciate your feedback and look forward to welcome you back f... read more
Room was clean. Comfortable bed. Bathtub needs to be replaced.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and the bed comfortable, as providing a relaxing and restful stay is very important to us. We also appreciate your comments regarding the bathtub. Please know that your suggestion has been shared with our maintenance team for evaluation and future improvements. Guest feedback like yours helps us prioritize updates and enhancements throughout the property. We truly value your input and are grateful you chose... read more
Staff was super courteous. Rooms were spacious. Only one of the stove eyes worked no biggie. Water pressure wasn't all that great but overall not that bad. Didn't like that the key card pad from the outside didn't work
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Extended Stay America. We are delighted to hear that you found our staff courteous and the rooms spacious. We also appreciate you bringing the concerns about the stove burner, water pressure, and exterior key card access to our attention. Your comments help us identify areas that need improvement, and our maintenance team will review these matters to ensure everything is functioning properly. We truly value your feedback and look forwa... read more
Needs repairs. Staff was ok
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Extended Stay America. We appreciate your honest comments and are glad to hear that you found our staff to be satisfactory. At the same time, we sincerely apologize that the condition of the property did not fully meet your expectations. Please know that ongoing repairs and improvements are an important priority for us, and your input helps guide those efforts. We value your feedback and hope to have the opportunity to provide you ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 2.9 star rating with 3,785 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.