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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Limpieza Le falta limpieza había cucarachas debajo del sillón
Business response:
Dear José, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Over price Cost more then some of the other hotels that are in better shape
Business response:
Dear James, Thank you for taking the time to post a review of your time with us. We are disappointed that our accommodations did not provide the value you were hoping for. We understand that pricing can be a consideration, and we strive to offer a great experience that meets our guest’s expectations. We appreciate your feedback, as we are constantly looking for ways to enhance the value we provide. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management
It will do The room was great for location but that was all. It is an older hotel and the tv didnt work and half the lights didnt work but as i said it was ok for what we needed
The room was clean but the staff wasn't very helpful.
Business response:
Dear Adria, Thank you for your feedback. We're glad you found the room clean. At Extended Stay America, we strive to ensure a pleasant experience for all our guests. Your comments about the staff will help us improve our service. We appreciate your input and look forward to providing you with a more seamless stay in the future.Sincerely,Hotel Management
We chose this property to be close to St. Luke's Hospital and O'Quinn Medical Tower, Houston TX for a surgical appointment the following day. The location is excellent in that regard. Our room reservation was for a king bed, non-smoking. Pre-paid. The check-in time was 3 pm however we finished all our hospital pre-requisites early so asked to check-in early (1 pm). Our king bed room was not ready but they substituted a queen bed room and didn't charge us for early check-in. The room was clean, but worn. This is Extended Stay... read more
Business response:
Dear Elaine, We appreciate your detailed feedback regarding your recent stay. It's great to hear our location served your purpose well. While we regret the initial room type wasn't available, we're glad we could accommodate you with an alternative without any extra charge. Your comments about the room condition and amenities are duly noted, and we'll address them for future improvements. We apologize for any inconvenience caused by the temporary elevator issue. Thank you for acknowledging our cleanliness efforts. We hope you... read more
Very outdated and smelled like smoke but the staff was very amazing, helpful, and knowledgeable about the surroundings place.
Business response:
Dear Anthony, Thank you for taking the time to provide feedback on your recent stay with us. We're glad our staff made a positive impression with their helpfulness and local knowledge. However, we regret that the condition of the hotel and the smell of smoke detracted from your overall experience. Please accept our sincere apologies for any discomfort this caused. We are continuously improving our facilities to ensure a more pleasant environment for our guests, and your comments will be instrumental in guiding these improvem... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.