Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that your stay was comfortable overall, though we understand how inconvenient it can be when an elevator is unavailable. Accessibility and ease of movement are important to a smooth visit, and we appreciate your patience during this time. Please know that the matter is under review and attention, as functionality in shared areas is important to the guest experience. We hope to welcome you back for an even smoother stay in the future. Sincerely, Hotel... read more

Business response:

Dear Guest, Thank you for taking the time to share your observations with us. We appreciate your feedback and regret that certain aspects of your stay did not align with the experience we aim to provide. Please accept our sincere apologies for the inconvenience you encountered, as guest comfort is always a priority. Your comments have been noted and will be reviewed carefully as we continue refining our accommodations and overall environment. We value your perspective and hope you will consider returning in the future, allow... read more

Business response:

Dear Guest, Thank you for taking the time to review our hotel. We apologize for the issues you experienced with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your review with us. We regret that certain conveniences you anticipated were not available during your visit and that essential equipment was not operating as expected, which made moving around the property more challenging. We understand how these factors can affect comfort and overall satisfaction, and we sincerely apologize for the inconvenience this caused. Your feedback has been noted and shared with the appropriate teams so these matters can be reviewed and improved. We value your per... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Med. Ctr. - NRG Park - Braeswood Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Med. Ctr. - NRG Park - Braeswood Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Med. Ctr. - NRG Park - Braeswood Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Med. Ctr. - NRG Park - Braeswood Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We understand how inconvenient it must have been to carry your belongings to the third floor, and we sincerely apologize for the disruption caused by the elevator being unavailable during your visit. Your comments have been noted and shared with our maintenance team as part of our ongoing efforts to improve reliability and guest convenience. We hope you will consider returning in the future so we can provide a smoother, more comfortable visit. Sincerely, Hotel Manageme... read more