This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean
Business response:
Dear Guest,Thank you for including Extended Stay America in your travel plans. We’re grateful for your kind words. It’s great to know the cleanliness of your room stood out during your stay. Our team works hard to provide a comfortable and well-kept environment, and your feedback is always appreciated. We look forward to your next stay.Sincerely,Hotel Management
Parking Walkable Food deliveries Kitchen facilities
The front desk wasn't friendly, I ended up finding out they put us in the wrong type of room that smelled like animals and broken toilet top. The front desk said if we wanted to stay in that room it would be 30 extra a night. Doesn't make sense to be put in a different room without our knowledge or making us aware animals were in there before.
Business response:
Dear Guest,We sincerely apologize for the experience you had during your stay. It’s disappointing to know that the room assigned to you was not what you expected and that communication from the front desk was not more transparent. The condition of the room, including any unpleasant atmosphere and maintenance concerns, is something we take seriously, and we will address these issues with our team. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you ... read more
Room was comfortable and clean. Service was average. Only complaint was that the ice machine was not working.
Business response:
Dear Mary,Thank you for your feedback! It’s great to hear that you found the room comfortable and clean. Your comments about the ice machine are appreciated, and efforts will be made to address this. We hope to welcome you back for an even better experience next time.Sincerely,Hotel Management
Estuve 4 noches y no hicieron limpieza ningún día, estaba algo sucio y el mobiliario del baño estaba oxidado y se veía ya raspado de tanto uso
Business response:
Dear Guest,We appreciate you staying with us and regret that the cleanliness and condition of the room did not meet your expectations. Our housekeeping service operates on a specific schedule, but we understand the importance of maintaining a fresh and well-kept space. We also recognize that wear over time can impact the appearance of furnishings, and we will continue working on improvements. Your feedback is valuable, and we appreciate the opportunity to enhance our guest experience. We hope to have the chance to welcome yo... read more
Layout of the room was great. It was so close to the hospitals. It said breakfast was included, but it was coffee and a packaged muffin. That’s it. Everything was clean, but I saw two roaches in the bathroom.
Business response:
Dear Guest,We apologize for the concerns you encountered during your stay. While it’s good to know that the room layout and location were convenient, we regret that the breakfast selection was not what you expected and that you experienced cleanliness concerns. Our team is committed to maintaining a comfortable environment, and we will address these matters to ensure improvements are made. Your feedback is truly valued, and we appreciate you sharing your experience. We hope to have the chance to welcome you back so we can pr... read more
Felt stuffy and humid in the room despite the AC running. Also, at night, the AC would automatically turn off after a couple hours. It did not turn back on when it got hot inside. I had to get up after i had been awaken due to the heat.
Business response:
Dear Guest,We sincerely apologize for the discomfort you experienced with the room’s AC. A restful stay is important, and it’s disappointing to know the AC did not function properly, especially at night. We understand how frustrating it must have been to wake up due to the heat. Our team will look into this issue to ensure it is resolved and to provide better comfort for our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much b... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.