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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Compared to the motel I fled from it was much better. Everything worked although several outlets were tied to light switches which took a bit to figure out. The laundry was not on the advertised 2nd floor but on the 3rd and the elevator was broken. I could literally walk 10 minutes around the corner and be in the main MD Anderson complex. Full size fridge. Didn't need any of the extras so didn't ask. The WiFi login didn't work well with my phone so used it as a hotspot for my laptop. TV also had a strange blue shift so didn'... read more
Room was clean enough. Curtains, walls could use some updating.
Business response:
Dear Anita, Thank you for taking the time to review your recent experience at Extended Stay America. We’re pleased to know you found your room clean and generally comfortable. We appreciate your feedback regarding the condition of the curtains and walls, as your observations help us identify where updates would make the most difference for our guests. Your comments have been shared with the concerned team for consideration in future improvements. We look forward to the opportunity to welcome you back for an even better visit... read more
Left before breakfast. They don't offer shampoo for visitors
Business response:
Dear Debra, Thank you for taking a moment to share your feedback with us. We’re sorry to hear that your visit was cut short and that you found our in-room amenities lacking. While our front desk team can always provide additional toiletries upon request, we understand how this may have caused inconvenience. Your comments are appreciated as we continually seek ways to enhance guest satisfaction. We hope you will allow us the opportunity to welcome you back in the future for a more seamless and comfortable visit. Sincerely, Ho... read more
I was in a downstairs unit. Someone above our room caused loud noises of disburance majority of the night.
Business response:
Dear Kina, Thank you for staying with us and sharing your feedback. We are sorry for the disturbances you experienced from guests in nearby rooms during your stay. We understand how disruptive this must have been and regret that it affected your comfort. While our team was not aware of this issue at the time, our front desk staff is always available to assist with concerns, including room changes when possible, to help make your stay more comfortable. We appreciate your feedback and hope to have the opportunity to provide a ... read more
Not horrible It is what it is. Room was clean. Smoke alarm was missing, the whole shower fixture was loose and the bed felt like a bunch of cardboard boxes. AC worked good though and you do get a full kitchen. For an emergency stay at a cheap price i cant really complain. Destiny at the frint counter was super nice as well.
Love the staff not the hotel Staff were super friendly. Even helped my senior dad look for his wallet he lost! The hotel itself was clean but air vents were really dirty. Ac didn’t work the first night but was quick to fix the next day. Love the staff not the hotel.
Convenient to hospital, clean, value. Maria at front desk offered outstanding service and is a good ambassador for the hotel
Paint peeling off the wall. Low water pressure. Floor in bathroom damaged. Shower sliding door broken.
Business response:
Dear Guest, We sincerely apologize that the condition of the property and your room did not meet your expectations, and we regret the inconvenience this caused. This is far from the experience we aim to provide, and we understand how this may have affected your overall impression. We will share your comments with the relevant teams as we continue to evaluate areas that need updates. We value your perspective and hope you will allow us another opportunity to provide a much-improved and more comfortable visit. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 2.9 star rating with 3,785 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.