This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trustworthy staff, not so clean room Not my typical hotel chain to stay with, last minute need forced me to book here as all other rooms were sold out. The room was outdated. There were 2 little bugs crawling in the sink (if it hadn’t been so late, I would have left immediately). When I tried to check out the next morning trying to get to where I needed to be, it took someone over 10 minutes to get to the desk. There was no way to alert the staff I was there needing assistance. I do have to give them props as I left a pair e... read more
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Ma... read more
Terrible smelll Room was dirty Noise throughout the night Beeakfast was on my coffee and packets of oatmeal Front desk was very unatinive
Business response:
Scotty, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Unpleasant stay The room smelled horrible. The bed was awful & the pillows were awful as well. I spill definitely never stay there again
Business response:
Elizabeth, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you better in the future. Sincerely, Hotel Management
We found our room odd smelling. Like a combination of mold and smoke. When we commented the staff said they all smell that way. The card on the table said to call for things we need and they would be brought to us but when we did we were told that we would have to come to the front and get them ourselves Customer service was terrible. The grab and go breakfast was uninspired. The physical condition of the property inside needs lots of work.
Business response:
Michele, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincere... read more
Absolutely awful This was the worst hotel experience of my life. We received a call just before checkin that the key card system was down and the only way to access our room would be to have a staff member walk us to our room and let us in. Since it was last minute, we didn't have much choice but to keep our reservation. Our first staff member was friendly, but later on in the evening when we returned the man at the front desk was mad and questioning us about where our key is when they did not even have a working key system.... read more
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Charged me for smoking and did not smoke
Business response:
Please accept our apology for the inconvenience you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will look into this issue to see what went wrong so that it never happens again. If we can be of any further assistance, please feel free to reach out to our front desk. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Sheets were dirty and i was told to come to the front desk and had to change them myself. “Breakfast” was a granola bar.
Business response:
Chelsie, thank you for being our guest. We sincerely apologize for the housekeeping issue and are sorry for the inconvenience caused due to the hotel policy concerning bed sheets. Your concern for cleanliness is shared with the concerned team to review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Worst place ever Room was a studio had stove , fridge , etc. and not one dish , pot , spoon or anything. Did not have a garbage can anywhere in the room ( Bathroom , kitchen , bedroom area ) The internet you couldn’t get online and when i called downstairs regarding it a guy answered and in a rude voice said “ call the 800 number “ , but to top it all off for two nights in a row I was awakened by the security officer who thought he was trying out for American Idol in the parking lot ! When i told the lady at the front desk s... read more
Business response:
Edward, thank you for the feedback about your stay at our hotel. We truly apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We regret the inconveniences caused to you and hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Business response:
Joseph, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.