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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We didn’t get the room we had paid for in advance . That was the big set back for us . We’re a family of 3 6’yr olds and a 14 yr old so we had to split up and sleep in two different rooms like two different families 😒. All I got was you got your two beds didn’t you sir ... 👎 not the point lady . No coffee maker available in room . Bad experience. Not going back to this hotel again ... they don’t care about the principle .
Business response:
Thank you for reviewing your stay. We are sorry we were unable to accommodate you in the room of your choice. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room was in terrible shape. Kitchen drawers missing. The bottom to the dishwasher was also missing. Most of the staff had a bad attitude. For the price, you expect a lot more.
Business response:
Thank you for being our guest. we are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
No daily cleaning service, no ice machine, no breakfast
Business response:
Gino, thank you for being our guest. We are sorry you were unhappy with our hotel policy. Please know, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and ... read more
Very bad experience at Extended Stat America hotel. NO breakfast facility. It's Very BAD. Will never stay in this Hotel and will never recommend to anyone.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Room was not clean with hair in the sheets, on the pillow, and in the shower. Carpet needed a more thorough vacuuming or with a stronger suction. Remote was filthy and worst part was the dangerous blinds that gave us splinters. I would not recommend this place.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Extended Stay We experienced continual issues with hotel saying we hadn't paid and that Hothels.com hadn't paid them when in fact they had been paid and it was simply sloppiness of the front desk and lack of communication.
Business response:
Edward, thank you for being our guest. Please accept our apologies for the inconvenience you had during your stay. With regard to the payment please feel free to communicate with us as will be happy to review the charges. Please consider giving us a chance to provide you with a better stay. Sincerely, Hotel Management
Do not ever stay here.. Do not ever stay here.. it was taped on the toilet, dirt and crumbs everywhere and zip ties holding the shower together..
Business response:
Kevin, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Last resort Very run down, and price of the hotel was definitely not worth it. However, it was extremely close the NRG Stadium, so you are paying for convenience
Business response:
Emelda, thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.