This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible nightmare hotel! I got my vehicle broken into wasn’t even able to stay in my room because of it and they hotel wouldn’t even give a refund. Horrible city and customer service!! Will never go back or stay at an extended stay ever again
Business response:
Dear Michael, Thank you for being our guest and for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Needs a lot of help! We were attending a game at NRG so wanted a hotel within walking distance. Even though we live only 20 miles away we were going to stay the night so we can enjoy ourselves at the game. Let me tell you this hotel needs a lot of help! It was so dirty and dated (walls were duct taped together) and the smell was so musty. We checked in at 3pm, went to the game and came back for an hour to wait for traffic to clear and checked out by 10:30pm. The place was so bad we didn’t care about losing the money we spent... read more
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
This is a older property, but the cleanliness of the area is lacking. Starting form the elevator to the uneven floors in the room and the leaky shower. They also advertise grab and go breakfast, but this only includes coffee and hot water for hot chocolate. There are not oatmeal pack, pastries or fruit.
Business response:
We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Man... read more
That I got my room late when I check in but the staff they were super nice.
Business response:
Thank you for taking the time to review our hotel. We are sorry for the wait time issues you experienced at our front desk and regret the inconvenience it caused. On a positive note, we are happy you liked our friendly staff. Thank you again, and we hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
Disappointing The place is pretty run down. One plastic glass in the room. Had to ask for them at the desk.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and that you were unhappy with our kitchenware policy. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future... read more
Nothing, worst hotel we have ever stayed at! closed it down!!!!!
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.