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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Hotel is really old. Absolutely no room service, not even for towels. Employees were nice.
Business response:
Thank you for choosing us. We are sorry you were disappointed with your stay and that we missed meeting your expectations. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Your feedback is very important to us and has been shared with the front desk staff to ensure we communicate our services to all guests. Please give us another chance so we c... read more
Olor de la habitación El mobiliario, la cama y el baño están muy limpios y en excelentes condiciones, el único y gran detalle es que la habitación “olía muuuyyyy feo”, a polvo, encerrado, sucio, quizá por la alfombra pero era muy incomodo estar ahí, no quería ni respirar
Business response:
Adriana, we apologize for the odor you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
its very clean, great location, but would not give you towels we only got 1 set of towels did not provide room cleaning will not take out the trash and if you need it clean towel you need it to take it your self. Only if you stay for a longer time
Business response:
Thank you for being our guest. We are sorry you were unhappy with our housekeeping policy and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. On a positive note, we are happy to know you liked our ideal location. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Hot mess!! I didn’t get to stay. I booked through Hotels.com but when I arrived at the hotel they had no reservation for me in there system. They blame Hotel.com, Hotel.com rep blame them. Crazy thing is, two women came in to check in minutes after me and had the same issue. They too booked through Hotels.com.
Never staying here again Arrived at 5pm. Rooms not ready . Had to wait an hour. Swimming pool closed because they said they "lost" the key to the lock on the gate.
Business response:
Jesse, thank you for being our guest. We are sorry your suite was not ready upon arrival and that you were unable to use our pool. Your feedback will be shared with the appropriate team members to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Welcome to average stays of Average America. Hotel is just OK, Service is just adequate. Pool was locked up the night I wanted it. Breakfast consists of oatmeal packets, which I can't eat. Coffee was not real good. Bed was ok, I slept well in it, but the AC blew right across the bed and was too cold when it blew. You couldn't even adjust the air flow direction.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Never come to this dirty hotel I read they had breakfast, and What they give is almost nothing, they don’t even have an area for the breakfast so this is misleading. I stayed 3 nights and asked when we’re they going to clean the room and they told me they clean each 7 days 😡; for the takers of the Bar exam the front office said we had to pay another night because they could’t Keep the luggages at the front office for three hours, that’s not good service; I also asked for towels since they were not cleaning the room and they... read more
Business response:
Thank you for choosing our hotel for your lodging recently. We were extremely concerned to read about the inconveniences you experienced during your stay and would like to offer you our apologies for this. Thank you for bringing this to our attention. We have shared your feedback with our team and corrections have been made. We hope you will give us an opportunity to make this up to you in future stay and show you the hospitality that you deserve. Sincerely, Hotel Management
Staff was very friendly, room was clean, but very dated. The worst thing was that you could hear mice crawling through the walls and the ceiling. When you would tap on the wall the sound would stop, then it would start again.
Business response:
Thank you for being our guest. We are glad you liked your room and had an overall pleasant stay. However, we are sorry you weren’t happy with the condition of our property. Your feedback will help us improve our future guest experiences. Please consider giving us another chance to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.